**UPS IMPORTANT UPDATE: As of 3/26/20, UPS has suspended its service guarantees. Link. Please keep this in mind as you call your OrthoBracing Customer Service representative.**
UPS, per their guidelines, only guarantees the next day and second-day delivery.
USPS only guarantees priority express.
COMMON SHIPPING QUESTIONS
UPS offers multiple services
- Next-Day Air, 2nd-day air, and 3rd day is a guaranteed service.
- UPS ground is an ESTIMATE only. UPS legally has 10 days to get the package delivered. Our obligation is to ship packages in a timely basis. We do not provide the shipping service.
- UPS ships only on business days. Monday-Friday. An order that comes in after 1 PM EST will ship the next business day. If on a Friday for instance after 1 PM EST, it will ship on Monday.
- UPS Saturday delivery is possible, but you must call for that service.
USPS (Post Office)
- Priority Express mail is a guaranteed service. Some addresses are 2 days even with Express. We do not control this, it is up to the post office.
- Priority mail is an ESTIMATE only. They have 10 days to get package to you.
- Free ship is First class mail which provides a track number. 3-10 days for delivery.
All packages are considered lost after ten days from drop off.
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Orders will be shipped within 1-2 business days after order confirmation (Monday through Friday). Shipping cut off is 1:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At OrthoBracing.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner. Delivery is the responsibility of USPS, UPS or FedEx. If these carriers fail to deliver your purchase, we will help you in every way we can. But, please remember, we are not the delivery-person for your package. So be kind to our customer service folks when your package might miss its delivery time ;)
Free shipping on purchases over $85.00.
Shipping Cutoff Time
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
WEEKENDS & AFTER 1:00PM EST ORDERS
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
