Due to high volumes of packages, UPS and FedEx no longer guarantee delivery times; therefore, OrthoBracing.com cannot reimburse for missed shipping times 4/1/21.
Due to high volumes of packages, UPS and FedEx no longer guarantee delivery times; therefore, OrthoBracing.com cannot reimburse for missed shipping times 4/1/21.
11-0681-9-00000
The DonJoy® IceMan Classic Replacement Pads provides a clear advantage with controlled delivery of cold therapy helping patients easily manage post-operative pain and swelling.
The IceMan Classic cold therapy unit helps reduce pain and swelling which speeds up rehabilitation. It provides extended cold therapy for a variety of indications and protocols as directed by a medical professional. It utilizes DonJoy’s patented semi-closed loop circulations system, which maintains consistent and accurate temperatures.
DonJoy offers a variety of different non-sterile and sterile dressings to deliver cold therapy to various parts of the body when used with one of the DonJoy IceMan® cold therapy units.
Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Exchange Policy:
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if OrthoBracing.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If you have additional questions please contact customer support by phone during normal business hours.
Return Policy:
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. If the plastic pad bag is opened, the package cannot be returned. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: returns@OrthoBracing.com
If the sender wishes to ship the item back to OrthoBracing.com, please affix the authorization number to the box or shipping label, do not write on the box. OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.
UPS, USPS, and FEDEX are not guaranteeing shipments--we know, it's crazy, but that is what the shipping companies (USPS, UPS, FEDEX) have stated. OrthoBracing.com cannot offer any money back in this instance.
Substantiating Links:
FedEx: https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
UPS: https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page#:~:text=Suspension%20of%20Service%20Guarantee,as%20of%20March%2024%2C%202020.
USPS: https://postalpro.usps.com/node/9316
UPS
USPS (Post Office)
Fedex
FedEx Update as of 3/2/21:
"COVID-19 has disrupted the air cargo market and generated a surge in residential delivery in the U.S. As a result, we’ve had to adjust our networks to best serve our customers.
One of these adjustments includes the decision to continue the suspension of our money-back guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight® (except FedEx Freight® Priority Plus) and FedEx Office® services until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow.
We recognize and appreciate the crucial role we play in the global supply chain and moving the world forward during this critical time, and we remain focused on serving our customers with a high quality of service and delivering vaccines."
All packages are considered lost after ten days from drop off.
OrthoBracing.com reserves the right to change shipping service as long as it is equal to or greater level of delivery service.
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Orders will be shipped within 1-2 business days after order confirmation (Monday through Friday). Shipping cut off is 12:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At OrthoBracing.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner. Delivery is the responsibility of USPS, UPS or FedEx. If these carriers fail to deliver your purchase, we will help you in every way we can. But, please remember, we are not the delivery-person for your package. So be kind to our customer service folks when your package might miss its delivery time ;)
Free shipping on purchases over $99.00.
If ordered by 12:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
If you place your order on the weekends or after 12:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
The ice water pad wrapped around my knee replacement has been very practical and successful in keeping the swelling down. I also like the Velcro straps to keep the wrap in place and secure.
I'm 5'4" 140#, this fits me fine. It wraps around nicely. But if you're a bigger person, this is not the hip pad for you.
I ordered on a Saturday and received on Tuesday. Absolutely fantastic product.
Just bought a shoulder pad for use with my iceman. I wore out the first knee pad and had to buy another knee pad. Very happy with this company thru two total knees and a shoulder repair. I now recommend this unit to the insurance companies as the best bang for the buck!!
The ice water pad wrapped around my knee replacement has been very practical and successful in keeping the swelling down. I also like the Velcro straps to keep the wrap in place and secure.
I'm 5'4" 140#, this fits me fine. It wraps around nicely. But if you're a bigger person, this is not the hip pad for you.
I ordered on a Saturday and received on Tuesday. Absolutely fantastic product.
Just bought a shoulder pad for use with my iceman. I wore out the first knee pad and had to buy another knee pad. Very happy with this company thru two total knees and a shoulder repair. I now recommend this unit to the insurance companies as the best bang for the buck!!
