DonJoy Reaction Web Knee Brace - Gray

Features and Benefits

1) Dynamic Support Webbing

Absorbs shock and shift weight to help alleviate knee pain.

2) Superior Comfort

Open web design and mesh backing allow for breathability. Velcro straps on the top and bottom ensure the brace stays in place.

3) Lightweight

Constructed out of elastomer, a blend of neoprene-free rubber materials not made with natural rubber latex.

4) Complete Flexibility

The brace can be worn on the left or right leg and with or without the sleeve.

 5) Undersleeve Included With Every Brace

Made of 85% nylon and 15% spandex the undersleeve reduces friction or chaffing. The undersleeve is supposed to fit tightly, but if you'd prefer a larger undersleeve or need a replacement you can purchase a Reaction Undersleeve separately.

DonJoy Reaction Web Benefits

• Innovative webbing absorbs shock and shifts weight to help alleviate knee pain
• Open web design and mesh backing for breathability and comfort
• Dual axis elastomeric web and hinge dynamically stabilizes the patella on all sides
• Stays in place with adjustable Velcro straps at the top and bottom
• Allows active individuals to stay moving despite having knee pain
• Helps stabilize the knee and patella for walking, running, golf, hiking, tennis, soccer, volleyball and more
• Can be used during contact sports or water sports
• The brace can be worn on the left or right leg and with or without the sleeve
• Lightweight and ideal for all-day use

The DonJoy Reaction Web Can Be Used To Support The Following Knee Injuries:

• Patellofemoral pain syndrome (PFPS) or chondromalacia patella (runner's knee)
• Quadriceps or patellar tendonitis/tendinosis (jumper's knee)
• Osgood-Schlatter disease
• General patellar tracking issues and instability 

DonJoy Reaction Web Instructions

The brace should be snug and comfortable. Do not overtighten.

• Pull-on sleeve until patella is centered in the hourglass-shaped opening (wearing the sleeve is optional)
• Lay web over the top of knee joint and center by aligning opening with patella
• Thread tabs on one side of the back pad through inside openings on web and loop tabs to back pad and attach with velcro. (Note: Spacer material side of the back pad should be placed facing leg and loop side away from the leg. The outside of the webbing has the logo and the inside is dimpled.)
• Complete for all tabs
• Once all tabs are affixed to assure proper tightness, lift and pull both lower tags until snug
• Repeat for top tabs

DonJoy Reaction Web Care

• The entire brace can be hand washed with mild soap in lukewarm water
• Rinse thoroughly
• Air-dry the webbing and backing separately

Take the measurement of your thigh 6" above your kneecap using a flexible type tape measure. Use the circumference to choose your size.

Note: This product runs small. If you measure between sizes we recommend going up one size for optimum comfort and fit

DonJoy believes that Powering Motion—The company’s core philosophy is to “get and keep people moving” which is based on the idea that the key to a healthy lifestyle is activity and movement. DonJoy achieves this mission for the human race by offering products with better treatment outcomes and improved economics at scale. DonJoy achieves this by offering products across the continuum of care by employing over 5,000 people across 12 worldwide facilities.

Before it was called “DJO” it was simply DonJoy which was a small company from Carlsbad, California in a garage back in 1978 by the Mark Nordquist who was the Philadelphia Eagles Offensive line captain and local lawyer, Ken Reed. They named their company after their wives: Donna and Joy. Smart men!

In 1999, there was an LBO and the new team changed the name to DJ Orthopedics and took the company public in 2001. In Q1 of 2019, Colfax Corporation, acquired DJO as the foundational piece of their healthcare segment.  

DonJoy® Iceman Classic / Clear3 / and Classic3 Cold Therapy Units

DonJoy® developed its IceMan® Classic system through direct customer interaction and feedback over more than 20 years. It is compatible with the complete line of IceMan products. Featuring a dual pump recirculation system, the IceMan Classic series keeps far more consistent temperatures than the simple systems the competition uses. IceMan products power the post-operation rehabilitations of athletes everywhere.

Although these performance rehab systems are simple to use, they aren't simply made. These products are built from durable quality materials and are built to last. These systems are time tested with over 20-years of experience delivering industry leading cold therapy solutions.

OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Please read below:

IMPORTANT

Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty. 

RETURNS AND EXCHANGES

Please email returns@orthobracing.com to initiate a return or exchange to receive an RA# after reading the following:

PLEASE NOTE

• Any opened cold therapy pads are not returnable (plastic bag MUST be sealed).
• All returns/exchanges must be in the manufacturer’s original packaging and placed into a safe and sturdy box to ship back to sender.
• Products must be returned in complete with original documentation within 14-days after delivery.
• Non-defective returns will be assessed a 20% restock fee and will only be accepted in resalable condition with all original packaging. Shipping charges will not be refunded.
• Shipping fee will apply if OrthoBracing.com is asked to send a return label.
• The following items are not eligible for return or exchange: Cold Therapy Units (if used), Cold Therapy Pads/Wraps (if the plastic bag is opened), and TENS units. These items are available for warranty replacement only.

EXCHANGES

Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.

All items must be in NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads). There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: CS@OrthoBracing.com.

If you have additional questions please contact customer support by phone (704)312-2575 or email cs@orthobracing.com, during normal business hours (9:00am-1pm EST).

RETURNS

Returns are accepted if returned within a 14-days of delivery, and are in NEW, UNUSED condition and are in their original packaging with documentation.

A 20% restocking fee will apply.

Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.

OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund. 

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

OrthoBracing.com
1900 Bancroft Street
Suite J
Charlotte, NC 28206

The below items are NOT ELIGIBLE for return or exchange:

• Cold Therapy Units (if used)
• Cold Therapy Pads/Wraps (if the plastic bag is opened)
• TENS units

The above products are available for warranty replacement only. If you have a question about the return eligibility of a particular product please contact customer service at cs@orthobracing.com .

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.

**If you have any questions regarding the refund policies, please contact cs@orthobracing.com. **

SHIPPING INFORMATION:

Best efforts are being made for timely deliveries; however, FedEx and UPS have suspended their money-back guarantee on all expedited shipments due to COVID-19 until further notice.

All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. Our website connects to UPS, USPS and FedEx directly to give you an exact shipping quote for your order and will quote standard, ground, 2nd-day, and next-day air options based on the "ship to" address information provided. This information is displayed when going through the checkout process before any credit card information is requested.

We offer Free ground shipping on all orders over $99.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $8.50 for orders less than $99.00

Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address.  The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.

Residential

UPS, FedEx & the US Postal Service (USPS) will generally leave a package on your door in your absence. Please notify us in the "comments" section of the order if you are uncomfortable with this. OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.

Shipping charges are based on the dimensional weight of the item and the distance the item is being shipped to give our customers the lowest possible shipping rates.

"Overnight", "Next Day Air", and "2nd Day Air"refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.

"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.

SHIPPING RATES:

 * OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.

** USPS First Class; Economical; indicated for shipments that are not time-sensitive.

FREE SHIPPING OFFERS:

• Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
• If Expedited shipping is needed, charges still apply.
• OrthoBracing.com’s special offers may not be combined with any previously placed orders.

SHIPMENT TIME FRAME:

• Orders placed by 12 noon EST will generally ship the same day or next-day depending on the product and warehouse location, pending credit approval and inventory status. Orders placed after 12pm EST will be shipped same-day if possible, but that is not guaranteed.  Customers needing delivery to arrive by a certain date should choose a guaranteed, expedited shipping method over ground delivery which does not include a guaranteed date of arrival.
• Orders are processed and shipped with priority given to overnight, 2nd-day air and 3-day select orders. Ground orders are shipped as soon as possible but may be delayed due to inventory status.
• Pacific Standard Time is used when placing and shipping orders.
• The customer is responsible for all return shipping charges when returning an item for an exchange or for a return. A 20% Re-Stocking Fee is charged when an item is sent back as a return.
• A $15 Refusal Fee is assessed on all orders that are "refused" by the customer. A shipment refusal fee will be assessed along with a 20% restocking fee in the event a package is refused by a customer.

SHIPMENT DAMAGE:

If a package is damaged, the customer is asked to notify DME-Direct in order to file a damage claim with the carrier.  We will then send out a replacement item for the original.  Notification of shipment damage cannot be used to cancel an order altogether.

If you have any questions regarding these policies, please contact us (704) 312-2575