**Please be aware that UPS Ground and USPS Priority are only estimates. Due to unprecedented volumes via COVID-19, your package may be delayed.**
**Please be aware that UPS Ground and USPS Priority are only estimates. Due to unprecedented volumes via COVID-19, your package may be delayed.**
5
Founded in 1971, Össur has wide-ranging expertise in the development, production, and sale of non-invasive orthopedics. After its first listing on the Iceland Stock Exchange in 1999, the Company expanded rapidly through a series of strategic acquisitions. Significant ongoing investment in research and innovation has also been central to its growth. A global leader in the field, Össur is determined to further strengthen its market position. The Company has been listed on the NASDAQ OMX Copenhagen Stock Exchange since 2009.
Headquartered in Iceland and employing a staff of around 3000 located in 25 countries, Össur has extensive operations in the Americas, Europe, and Asia, with numerous distributors in other markets.
With its main operations center located in southern California, Össur Americas’ service network extends right across North America, from Mexico to Canada. A specialist R&D unit in California for Osteoarthritis and Injury Solutions is complemented by a state-of-the-art manufacturing center in Tijuana, Mexico.
Among other accolades, Össur is honored to be recognized by the World Economic Forum as a "Technology Pioneer". True advocates of ‘Life Without Limitations‘‘, the Company works with individuals, clinicians and diverse communities to support a better quality of life for millions of people around the world.
The Company is named after Össur Kristinsson, an Icelandic prosthetist who developed the breakthrough silicone interface for prosthetic sockets, the Iceross® liner. Building on that pioneering tradition, Össur has added numerous life changing products to its portfolio. Among them are dynamic braces such as the Unloader One®, clinically proven to relieve the pain of knee osteoarthritis, and the unique SYMBIONIC® LEG, the world's first complete bionic leg incorporating Bionic Technology by Össur.
Össur product solutions are globally recognized under brand names such as CTi®, Rebound®, Miami®, Innovator®, Unloader®, Iceross®, Flex-Foot® and Total Knee®, all of which have been developed to improve people’s mobility and quality of life.
Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Exchange Policy:
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if OrthoBracing.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If you have additional questions please contact customer support by phone during normal business hours.
Return Policy:
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. If the plastic pad bag is opened, the package cannot be returned. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If the sender wishes to ship the item back to OrthoBracing.com, please affix the authorization number to the box or shipping label, do not write on the box. OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers specifications.
**UPS IMPORTANT UPDATE: As of 3/26/20, UPS has suspended its service guarantees. Link. Please keep this in mind as you call your OrthoBracing Customer Service representative.**
UPS offers multiple services
USPS (Post Office)
All packages are considered lost after ten days from drop off.
----------
Orders will be shipped within 1-2 business days after order confirmation (Monday through Friday). Shipping cut off is 1:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At OrthoBracing.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner. Delivery is the responsibility of USPS, UPS or FedEx. If these carriers fail to deliver your purchase, we will help you in every way we can. But, please remember, we are not the delivery-person for your package. So be kind to our customer service folks when your package might miss its delivery time ;)
Free shipping on purchases over $85.00.
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
thank you! received in record time (way faster than
Amazon prime). machine works great. we are glad we got it.
We made this call to ask questions on the machine I needed. The gentlemen was very knowledgeable and helpful. Based on his suggestions we jumped on the computer and ordered immediately.
My total knee replacement was Wednesday and my COLD THERAPY SYSTEM was delivered by noon before I was home from the hospital.
Very easy to use. Love it so far.
Shut the unit off after using it and stored it away. Got it out to loan it to someone and pump did not run. Medical items should be better quality. I now have to borrow one. A Breg made in 1993, still works.
