Due to high volumes of packages, UPS and FedEx no longer guarantee delivery times; therefore, OrthoBracing.com cannot reimburse for missed shipping times 4/1/21.
Due to high volumes of packages, UPS and FedEx no longer guarantee delivery times; therefore, OrthoBracing.com cannot reimburse for missed shipping times 4/1/21.
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The ProCare Stabilized Ankle Support comes with a low profile design constructed with non-stretch ballistic nylon for comfort, performance, and durability. Lace-up design and trimmable figure 8 strapping locks the calcaneus into place & controls inversion/eversion. A full circumferential elastic strap secures all strapping to provide superior tibia/fibula compression and stability. Removable medial/lateral stays for enhanced proprioception and stability. Fits easily into athletic or street shoe. Universal to fit right and left.
Measurement Information:
With an athletic sock on, measure circumference of the ankle from the base of heel to around ankle.
| Size | Circumference |
| XS | 10"- 11" |
| S | 11"- 12" |
| M | 12"- 13" |
| L | 13"- 14" |
| XL | 14"- 15" |
| 2XL | 15" - 16" |
| 3XL | 16" - 17" |
The ProCare product line represents the advanced technology and high standards of DJO. This comprehensive line of Upper and Lower Extremity and Patient Care Products serves individuals of all ages, abilities and levels of fitness. The ProCare brand is recognized and well-respected among health care professionals and patients worldwide.
Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Exchange Policy:
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if OrthoBracing.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If you have additional questions please contact customer support by phone during normal business hours.
Return Policy:
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. If the plastic pad bag is opened, the package cannot be returned. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: returns@OrthoBracing.com
If the sender wishes to ship the item back to OrthoBracing.com, please affix the authorization number to the box or shipping label, do not write on the box. OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.
UPS, USPS, and FEDEX are not guaranteeing shipments--we know, it's crazy, but that is what the shipping companies (USPS, UPS, FEDEX) have stated. OrthoBracing.com cannot offer any money back in this instance.
Substantiating Links:
FedEx: https://www.fedex.com/en-us/service-guide/money-back-guarantee.html
UPS: https://www.ups.com/us/en/help-center/shipping-support/service-guarantee.page#:~:text=Suspension%20of%20Service%20Guarantee,as%20of%20March%2024%2C%202020.
USPS: https://postalpro.usps.com/node/9316
UPS
USPS (Post Office)
Fedex
FedEx Update as of 3/2/21:
"COVID-19 has disrupted the air cargo market and generated a surge in residential delivery in the U.S. As a result, we’ve had to adjust our networks to best serve our customers.
One of these adjustments includes the decision to continue the suspension of our money-back guarantee for all FedEx Express®, FedEx Ground®, FedEx Freight® (except FedEx Freight® Priority Plus) and FedEx Office® services until further notice. Because FedEx is an essential transportation service provider, we will continue operating as government restrictions and regulations allow.
We recognize and appreciate the crucial role we play in the global supply chain and moving the world forward during this critical time, and we remain focused on serving our customers with a high quality of service and delivering vaccines."
All packages are considered lost after ten days from drop off.
OrthoBracing.com reserves the right to change shipping service as long as it is equal to or greater level of delivery service.
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Orders will be shipped within 1-2 business days after order confirmation (Monday through Friday). Shipping cut off is 12:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At OrthoBracing.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner. Delivery is the responsibility of USPS, UPS or FedEx. If these carriers fail to deliver your purchase, we will help you in every way we can. But, please remember, we are not the delivery-person for your package. So be kind to our customer service folks when your package might miss its delivery time ;)
Free shipping on purchases over $99.00.
If ordered by 12:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
If you place your order on the weekends or after 12:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
I recently purchased a right ankle support to go with another one a doctor had prescribed about five years ago when I had a fall and a severe ankle sprain. My right ankle is now becoming unstable like my left ankle is, with limited range of motion. When I wear both ankle supports while walking in sand or working with my rescue horse by lunging him on uneven ground surfaces, I have improved ability to walk and have less pain in my feet, ankles, and legs after doing this type of activity for an extended period of time. I have a gait difficulty and neuropathy present in all my extremities and feel less at risk for falls when I stabilize both ankles wearing the ankle support braces in very supportive shoes. It is great to be able to walk better and I love working with my horse very much. These ankle supports were worth every penny I paid for both of them at different times in my life. They are a very good investment for those with weakened ankles who do strengthening exercises as recommended by a medical professional in conjunction with wearing supportive shoes and the ankle supports for strenuous activity as overseen by their doctor or physical therapist.
I recently purchased a right ankle support to go with another one a doctor had prescribed about five years ago when I had a fall and a severe ankle sprain. My right ankle is now becoming unstable like my left ankle is, with limited range of motion. When I wear both ankle supports while walking in sand or working with my rescue horse by lunging him on uneven ground surfaces, I have improved ability to walk and have less pain in my feet, ankles, and legs after doing this type of activity for an extended period of time. I have a gait difficulty and neuropathy present in all my extremities and feel less at risk for falls when I stabilize both ankles wearing the ankle support braces in very supportive shoes. It is great to be able to walk better and I love working with my horse very much. These ankle supports were worth every penny I paid for both of them at different times in my life. They are a very good investment for those with weakened ankles who do strengthening exercises as recommended by a medical professional in conjunction with wearing supportive shoes and the ankle supports for strenuous activity as overseen by their doctor or physical therapist.
