**24/7 Chat Available // Free Shipping Orders over $149 // UPS Ground Rates are estimates only

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Shipping

SHIPPING INFORMATION:

Best efforts are being made for timely deliveries; however, FedEx and UPS have suspended their money-back guarantee on all expedited shipments due to COVID-19 until further notice.

All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. Our website connects into UPS, USPS and FedEx directly to give you an exact shipping quote for your order and will quote standard, ground, 2nd-day, and next day air options based on the "ship to" address information provided. This information is displayed when going through the checkout process before any credit card information is requested.

We offer Free ground shipping on all orders over $99.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $8.50 for orders less than $99.00

Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address.  The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.

Residential

UPS, FedEx & the US Postal Service (USPS) will generally leave a package on your door in your absence. Please notify us in the "comments" section of the order if you are uncomfortable with this. OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.

Shipping charges are based on the dimensional weight of the item and the distance the item is being shipped to give our customers the lowest possible shipping rates. 

"Overnight", "Next Day Air", and "2nd Day Air"refers to BUSINESS DAYS only (Monday - Friday). Therefore, a Next Day Air order placed on Thursday can be received on Friday. Likewise, a Next Day Air order placed on Friday can be received on Monday. A 2nd Day Air order placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.

"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost for this service.

SHIPPING RATES:

 

Shipping Method

Estimated Shipping Time

Cost

Economy

7-10 Business Days*

Free

Standard Shipping

4-5 Business Days**

$9.99

Express

1-3 Business Days

$21.99

3 Day Select

3 Business Days

Calculated at Checkout

2nd Day Air

2 Business Days

Calculated at Checkout

Next Day Air Saver

1 Business Day

Calculated at Checkout

 * OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.

** USPS First Class; Economical; indicated for shipments that are not time-sensitive.

FREE SHIPPING OFFERS:

  • Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
  • If Expedited shipping is needed, charges still apply.
  • OrthoBracing.com’s special offers may not be combined with any previously placed orders.

SHIPMENT TIME FRAME:

  • Orders placed by 12 noon EST will generally ship the same day or next day depending on the product and warehouse location, pending credit approval and inventory status. Orders placed after 12pm EST will be shipped same-day if possible, but that is not guaranteed.  Customers needing a delivery to arrive by a certain date should choose a guaranteed, expedited shipping method over ground delivery which does not include a guaranteed date of arrival.
  • Orders are processed and shipped with priority given to overnight, 2nd day air and 3 day select orders. Ground orders are shipped as soon as possible, but may be delayed due to inventory status.
  • Eastern Standard Time is used when placing and shipping orders.
  • Customer is responsible for all return shipping charges when returning an item for an exchange or for a return. A 20% Re-Stocking Fee is charged when an item is sent back as a return. 25% for traction devices. 
  • A $15 Refusal Fee is assessed on all orders that are "refused" by the customer. A shipment refusal fee will be assessed along with a 20% restocking fee in the event a package is refused by a customer.

SHIPMENT DAMAGE:

Customer is required to notify OrthoBracing.com in order to file a damage claim with the carrier.  We will then send out a replacement item for the original.  Notification of shipment damage cannot be used to cancel an order altogether.

If you have any questions regarding these policies, please contact us at (704) 312-2575