Helped with my wife's recovery from a knee replacement at a much more palatable price tag than the gameready device.
The ankle pad is comfortable and covers the affected area without moving out of place. It made recovery from a heel spur removal much less painful.
The original gasket and motor finally wore out. Luckily, I was able to order a replacement gasket from Orthobracing. It arrived today and works flawlessly! Good to be back cooling all my sore spots.
This has been invaluable for my hip surgery recovery! Love it.
the Pad did not fit and I was told I am not allowed to return.
Hi Dorothy! I'm sorry to hear that the pad didn't fit. I didn't see any correspondence from you in our inbox requesting to return or exchange the pad. We would be happy to assist you with finding the correct pad at a discounted rate. Thank you! Customer Care Team
Product stopped working after a couple of months. Attempted troubleshooting with no success. Repeatedly attempted to contact the company (Cold Therapy) by email and phone and have yet to receive a reply. Poor product and poor customer service. I wouldn't recommend this company whatsoever!
What you sent me as the wrong brace that I had asked for. It does not fit me or my knee
Hi Rebecca! It looks like you ordered the DonJoy Sport Drytex Economy Hinged Knee Wrap Around Brace in a size Large. If this is not the brace that you received, we would be happy to exchange or return it for you! Please visit https://orthobracing.com/pages/return-exchange-form to begin the process. Thank you! Customer Care Team
The polar wave works perfectly. The compression and cool are a life saver for my knee. I’m having the joint replaced next month and know it will help immensely in my recovery!
these bags are. a waste of money. a few of them ripped and leaked. use frozen water bottles.
Hi MaryAnn! We are sorry to hear that the Breg Polar Care Wave Ice Bags are not meeting your expectations. We would be happy to submit a warranty claim to Breg to have the defective bags replaced for you. Please visit https://orthobracing.com/pages/warranty-claim-form to begin the process. Thank you! Customer Care Team
Purchased these for my ice machine to use post op knee replacement surgery. They last through the night so I didn’t have to worry about ice replacement at 2AM . That was nice! I can see using them in a smaller bag to like a lunch bag. This is a multipurpose acquisition!
I love these cubes. They stay cold longer and work very well. This is an additional purchase so I can rotate them.
The Breg Total Wave care machine is, by far, the best icing device on the market. With the compression and chilling modes deliver comfort and therapy together simultaneously. I had a total knee replacement and this machine kept me free of pain for weeks after the surgery.
Needed replacement velcro straps for my Breg ice cube shoulder pad. I chatted with the customer service rep to see what I needed she sent me the link and I ordered it. When I received it it was not what I wanted. According to youtube it showed 2 medium straps and a small strap the one I received was one really long one which I cam not use. They refuse to let me return it. I do not recommend doing business with this company
Very practical therapy for my aching knee after pickle ball. Couldn't play without it.
We bought this product to use at home after my knee replacement surgery. I bought the XL knee pad which easily fits over an ace bandage wrap and/or pants leg. I also recommend buying 8 of the reusable ice cubes. They can be used 4 at a time and then exchanged for frozen ones. Very convenient and makes regular icing quite simplified.
I was given this identical sling, but without the shoulder loop, by my doctor after shoulder surgery ,it pulled on my neck so bad, I couldn’t make it one day, let alone six weeks. So I went in search and found the same company makes the same sling but with the shoulder loop to keep pressure off the neck. Works as it should and is much more comfortable as far as the shoulder. My only complaint, the curve of the thick waist pad puts a lot of pressure on the inner elbow, which hits a nerve and cause numbness and pain, my doctors office said once the sling is off it should go away. Today I had the sling off and sat with my arm just resting at my side on a pillow and hand and inner arm/elbow feel much better. So if there is a way to address that, that would be my only improvement. Everything else is completely adjustable.
Arrived with the clip broken so I have to hold it together while the sleeve is on my knee to keep it working. No response from customer service. Just incredible.
It colds okay but my ice packs are colder. I start with a small ice pack INSIDE the knee compression in order to get “iced”.
Would not buy again. Would spend my money on extra large cold packs instead.
Hey Darlene, this definitely would be covered under a warranty claim. Here is a link: https://orthobracing.com/pages/warranty-claim-form. We would be happy to file it for you and get you a new pad/clip. Thank you! Customer Care Team
The machine is easy to operate however it constatntly stops working with the flashing power light after 20 minutes. I'm thinking about sending it back.
I have an old (82 years) degenerating back and this lower back brace was loaned to me by Poulsbo Physical Therapy and it helped me so much, I ordered it from your company. Now I can carry with some meaningful activity and be productive again. Thank you so much for existing because I can "exist" again!
These little bags worked great with my Polar Cube. They came quickly, too.
Berg Polar Ice Machine is Outstanding! Would have been difficult without it after Knee Replacement. It is worth every penny. The compression and ice is amazing. My lacking of one star is the Reusable Ice Cubes. I love the concept, but a better design that has been tested is needed. They are sold in one pack of four. When I ordered by phone the person taking my call stated to purchase Two packs so one set is in the machine and the other set is in the freezer - makes sense so I ordered two packs. Don't Waste Your Money - getting 3 or 4 cubes into the machine and being able to secure the top of the machine is frustrating and essentially impossible. I can only get 2 cubes in at a time to secure the top. You only need 1 Pack of Cubes. The 2 cubes get the water cold enough or you can add ice.