My compression ice machine has been great and spite my hesitation cause of cost it has and still helping with my total left knee replacement from six weeks ago. Only thing I am not happy with is the Breg fill with water two out of eight bags started leaking and think thr bags should use thicker plastic and not sure how after maybe two time use of these bags I have lost faith in them.
I bought a Breg Polar Care Cube, knee attachment, and ice bags. After using the unit with the company's ice bags for 3 days one of the ice bags started to leak. I contacted the company and this is the unacceptable responses I received.
Response #1: Hello,
If within warranty, received from a medical facility and you have the medical equipment dispense documentation from that medical facility, we can do a replacement. Proof is required for any warranty replacements. Once you have that, please call us at
[****].
Response #2: Ralph,
I am sorry, but if purchased online or a DME company, please reach out to that organization for warranty replacement. If received from a medical facility and you have the dispense documentation/proof of purchase, please contact us. We are required to receive this documentation in order to do a warranty replacement. Thank you.
Can you imagine such a response. I would never use this company again.
Hi Ralph, I'm so sorry to hear that the ice bags you received are defective. I have searched for correspondence from you to OrthoBracing.com regarding this issue and cannot find any. Based on the response you received, it sounds like you contacted Breg directly. In the future, if you have any warranty issues, please contact us at cs@orthobracing.com and we will take care of the replacement process for you. I will ship out new ice bag to you today. Wishing you continused success with your recovery! -The OrthoBracing Team
I purchased this for use after. Total knee replacement. Works well. It is quiet. I purchased the plastic bags to freeze the ice. It stays cold enough while the other set of bags freeze. Simple set up. All is good.
The polar care cube works great. I needed the replacement pad because the original one was filled with mold from not being used between injuries. But the replacement pad was expensive- about $70 with shipping, etc. is there any way to keep the pad from filling with mold when not being used?
Everything from ordering through tracking and receiving product was perfect. Couldn't ask for a better experience.
We bought a Breg Wave for my wife to use after her partial knee replacement. Works well on the lower cold/compression setting, helps to lower the swelling and pain.
This replacement was exactly what we needed. It works great. We did think shipping was quite slow. When ordered it said it would be shipped right out, but in fact took awhile. I realize the holidays were in there, I wished I would have express shipped it as we needed it for surgery.
unfortunately I ordered the incorrect connector. Not your fault. I should have read the big, bright label before I opened the package. bottom line.... it's a Christmas tree decoration.
I had a knee replacement and this ice pack stays cold for a significant amount of time. Would recommend.
Surface area for the knee is rather small. My wife is medium sized, but area covered seems small for a knee replacement. It certainly is as quiet as advertised.
These are crucial to have to the ice therapy process. Makes it much easier!
The coverage is great for the entire shoulder. The compression is great.
These cut the requirement for Ice by 50%. Easy to use and apply to the machine. Highly recommended. I am using 4 cubes at once. I ordered 8 so I can keep the therapy going throughout the day.
After ordering the wrong cooling pad, customer service went above and beyond to help me get the correct cooling pad I needed for my machine. They were so nice to work with thru email. Had my replacement In three days..
it works so good and my shoulder feel so much better after total shoulder replacement.
My machine is brand new. Now I find out that the hospital gives us one when leaving. Why wouldn’t you take that back?
I had surgery on my knee and was paying to use an ice machine. After 3 weeks, I had to give it up. I saw this machine and decided to buy it. I love it so much. It’s so quiet; compared to the other one. I love the water holders that I swap out with the frozen ones in my freezer. This is wonderful. Ice is nice!
To Whom it may concern:
I wanted a ‘knee brace’ but received an item that is a water pack for the knee!
It is impossible to find or speak to a customer representative!
I would like to return this unused item.
I would like to to be fully refunded for returning shipping costs!
Thank you for your consideration on this matter.
Sincerely,
Beverly H.
I got this for a full hip replacement and it worked great . I hooked it up to a hubsence smart plug so I could set it on a timer and be able to turn it off and on from my phone .Since there’s no on off switch .Prepare to get a lot of ice keep some in a good cooler. To save room in your freezer .. I think they need to improve the bregg bucket with some more insulation. But highly recommend and pair with a smart plug .
Simple to use, effective in use, easy to set-up/store when finished
Friends that have had shoulder and knee surgeries have talked about these wraps and systems being game changers and they were right on the money! I am glad that I purchased the shoulder wrap to aid in the overall recovery. My sister had shoulder surgery years ago and didn't know these existed and talked about doing ice wraps the old fashioned way. I'm glad I didn't have that problem.
The process of ordering my pad, getting my pad in time and videos helped lot as well!