In the course of my daily life, my DME tends to get a real workout. (replacements, reorders, etc.)
Thank you so much "OrthoBracing" for your efficient work throughout this process. My first brace was returned and you've refunded that purchase. The brace I'm wearing now is the proper size and fit. Keeping me on your mailing list.
Peace.
Good product and helpful after knee surgery. This company was great to work with and responded quickly with an order mistake on my part. Thankful for the honest response and help in getting me the product.
Just got our cooling machine and couldn’t be happier with it. Ordered wrong thing at first and we were so pleased with how they worked with us to get a refund and then the correct item on order!! So much easier than trying to manage multiple ice packs. Stays securely where applied. GREAT cooling! It will make a huge difference in my knee recovery and my husbands two knees coming soon. Will recommend it to anyone we know who needs one!
Third bunion surgery and first one with this game changer! So so so much better than ice packs. The only negative is the Velcro straps pulled out of the seams but it is still useable and no leaking.
I’ve used twice for my own knee replacements and loaned to a friend. So easy to load and unload with new frozen bottles with no mess. It did great on keeping down swelling. The only thing I saw that would make it flawless would be an on/off switch instead of plugging and unplugging.
Two week still haven't received item and have to go to a third party site for shipping info.
I did not order my Breg Compression Wave machine from Orthobracing following my knee replacement surgery and I wish I had. (I ordered from the company suggested by my surgeon) I ended up having conversations with Orthobracing regarding my machine and ordered accessories including ice bags from them. They generally responded within minutes to any of my inquiries and seemed eager to help me in every way. Shipping was quick and ordering was easy. Highly recommend!
Although product not used upon receipt,(my doctor recommended not to use following my surgery) I was unable to return as packing seal had been broken.
I’m hopeful that other parties might benefit following my donation to clinic.
Thank you for your feedback. Due to the medical nature of our products, we prioritize patient safety and hygiene. To prevent any risk of cross-contamination, especially for customers recovering from surgery, we adhere to a strict policy of not accepting returns for opened or used cold therapy machines. This policy aligns with industry standards followed by all authorized sellers of Breg and DonJoy products. We appreciate your understanding.
I found these one-time sterile dressings to be very expensive and since the syrgical area is typically already properly dressed after surgery unnecessary.
Thank you for your feedback. Yes, depending upn your surgeon's preferences for post op splinting, the sterile dressing may not be all that useful when used through thick raps. A more optimal use scenario is when the dressings come off and swelling still persists which is common for TKR (Total Knee Replacement) for up to 3 months post op.
As a first time polar care user, I found that this was an unnecessary added expense that wasn't needed because the knee pad already has built in velcro straps.
Pricey but a must have to reduce swelling after surgery. Once filled with ice, it's a bit heavy and awkward to transport to move to around from location to location.
I purchased this for use after my knee replacement surgery, and it has been a godsend. It is easy to fill and carry in addition to providing comfort and pain relief while using. It is a definite MUST so don't hesitate to purchase.
Love it! I like the adjustable wraps to hold it in place.
Ordered Fusion to replace a worn out Freestyle brace. The Fusion is substantially more durable and the velcro straps are replaceable, which is a plus because the velcro straps on the Freestyle are worn out and no longer hold. Fit wise the Fusion is fairly adjustable and provides more rigid bracing than the Freestyle. Do not have to adjust the Fusion as much as the Freestyle to acheive the same relief for medial OA. If this one ever wears out, I’ll definitely be replacing it w/ another.
This rat really would be more beneficial if it’s provided more Complete coverage Of the front and back of the knee. I had a total knee replacement and being a physical therapist I feel it’s very important to ice the back of the knee as much as the front of the knee and I find that I have to shift the wrap around to various positions to get complete coverage. I feel that most people would be using this wrap with their leg extended And this leaves the posterior aspect of the knee minimally iced.
Every other aspect of this unit is excellent and if I were able to give it a 4.5 on the stars that would be my grade
Thank you for youe feedback!
Am using it for my second knee replacement. I knew it would work because I borrowed an ice machine for my last operation. That machine no longer works, so I decided to buy this one. Definitely a necessity as I do not take any kind of drugs. A very positive purchase which I will loan to friends and family.
I ordered this device right before I had rotator cuff surgery. I didn't know what I needed so I waited to the last minute. To my surprise it came in the day before my surgery and has worked perfectly! Thank you so much for the fast, friendly service!
This has been a God-send in relieving the pain after knee replacement surgery. I don’t like strong pain meds so acetaminophen and cold therapy manages perfectly.
The doctors office did not have this in stock or we would have purchased from them at a significate lower price. However, ColdTherapy.us was less in cost compared to some of the other websites. The shipping was delayed and I was very please with the customer service received.
GREAT customer service from Stacey when I inquired about purchasing a system for upcoming hip replacement surgery. Stacey was SUPER helpful in explaining plus made sure I received everything I needed prior to surgery. I HIGHLY recommend this product. I purchased the Kodiak, Intelli-flo hip pad as well as the Intelli-flo knee pad. I'm likely needing knee replacement soon, so am prepared now. It worked beautifully in recovering from hip surgery.
The 2 day shipping language is deceiving. I ordered a pad on Wednesday night and didn’t get it till Monday. I was expecting it on Friday which would have been 2 business days from when I ordered it.
Your customer service wasn’t helpful.
I won’t be using your services again and will be filing a report with the bbb.
Due to being a kidney transplant patient, I have more difficulty with distal swelling in both legs, so post full knee replacement found me a bit behind the power curve, as they say, with a smaller ice machine (also purchased from Ortho Bracing and we still use it as a back-up, a great value on the DonJoy machine!). I noticed that the ice packs provided by the hospital were Breg, so came back to Ortho Bracing and found this dynamic Breg unit that combined a much larger leg pad with adjustable cooling and compression, a true "win-win" for me! The medical-grade machine at PT was quite painful, but therapists insisted that I needed this type of treatment, and the Breg unit allows me to do home treatment with wonderful results - dramatically reduced bruising, pain, and swelling. Thanks for the extremely fast shipping and fantastic customer service, and for a cooling therapy machine that got me through my 1st post-op consultation with flying colors. My orthopedic surgeon was very pleased to see that we'd gotten the Breg, and my PT wanted full contact information for Ortho Bracing after seeing how well the system was working for my home use! And, the ice bags work beautifully with absolutely no leakage, even though I carry them back and forth from the kitchen to the bedroom or living room for application.
Glad not to have to get ice every day. These bags are great! Last a long time.
This is the second one I have had. Works great. Have used for myself after many surgeries and shared with family for several more. Suggest running a mild bleach solution thru lines/cooling pads before you put them away if you do not have chlorinated city water to prevent mold/mildew in the lines that can clog it up. I think that’s what happened to my first one. Great device and was the best deal from Orthobracing.com.