i ordered two replacement pads and was charged for two pads. However, on Lynn one was shipped. I called the customer service number and they immediately corrected their error with no questions asked. Great service.
The product has been assisting me so much in the recovery after surgery.
My experience was excellent. A minor error in my order, which was my fault was corrected promptly and efficiently. The product was delivered and is of the highest quality. Five stars!
I did not receive my full order!
9400111206240425855678 Your items were delivered in or at the mailbox at 11:22 am on June 7, 2025 in ASHBURNHAM, MA 01430.
Please let us know if something is amiss with your order at: Service@coldtherapymachines.com We would be happy to help you!
I guess I should be more observant. Inadvertently submitted one star with my review for second purchase.
Karen, Thank you for your reviw and we are glad you were able to figure out the straps!
Based on your overall positive review, did you mean to leave a 1 star review (meaning the product or service was non-satisfactory)?
Good fit for my post rotor cuff surgery. Works fine.
I am just having surgery tomorrow and will start as soon as possible after
My Breg Fusion knee brace for ACL is well manufactured and very sturdy. Velcro straps are designed to be as comfortable as possible with ample padding. Knee feels very stable and can extend and flex freely. But let me tell you to get it from Orthobracing!! Jordan was fantastic and fixed problems with my order (my fault) with speed and ease. Thanks Orthobracing
I had 2 knee pads with a Breg Polar Ice Machine with a Y connector that I used for total knee replacements in 2022. Recently fractured my ankle & ordered the foot/ankle pad, I don't recall the knee pads producing as much condensation as I noticed on the ankle boot. Otherwise, I still love this for post of recovery for orthopedic surgery.
My husband had shoulder rotator cuff, knee replacement, & recently hip replacement surgery your machine has been the best thing ever!
Water does not flow through every segment of the pad and went back to a regular ice pack …….. maybe defective? Seems to be a great product , will have to figure out what is going on with the water flow through the pad?
Hi Edward - I'm so sorry to hear that you seem to have received a defective Polar Care Wave. We'd be happy to file a warranty claim with Breg to get a replacement sent your way. Thank you, OrthoBracing Customer Service
The simple machine brought amazing relief for post-surgical pain. I do recommend using either the small freezable cubes, the sealable bags that are included filled with water and frozen, or simply frozen small bottles of water. Otherwise, you are making multiple trips to the sink to empty water from melted ice as well as constantly having to be sure that your ice maker is keeping ahead of demand and making multiple trips to the freezer for ice. The hip pad took a bit of maneuvering as the straps are very long for me but I figured out placement of the Velcro and positioning of the straps for maximum comfort and flexibility.
Too large for the machine
Need to be a touch smaller if you want to get 2 cubes in the machine. Also, they break easily.
Used this machine (rented) last year for my knee surgery, this time I decided to buy it for my upcoming shoulder replacement surgery. Now that I'm after the surgery, I realized I didn't even need it. Simple ice packs can be used and are much easier, since 20 minutes is the limit. But what really turned me off, and I hadn't realized it when I bought it, is that there is no way to turn this machine on and off without getting up to plug it in or out. So, I'm stuck in a recliner chair with my arm elevated and I have to get myself out of the chair, walk over to the plug, lean down, which isn't easy at all, and pull it out. I cannot understand why an on off button wasn't designed into it.
Hi Ann, we're sorry to hear that you are not loving your Polar Care Cube. Unfortunately, it does not have an on/off button (we'll relay this feedback to Breg) but we have some recommendations. You can purchase a timer (the type used for outdoor Christmas lights) on Amazon that is programmable and will turn on/off every 30 minutes or whichever time interval you prefer. You can also use an extension cord so that the plug is right beside you and elimates having to get up and plug it in/out of the wall. We hope these tips are helpful to you and wish you continused success with your recovery! Thank you, The OrthoBracing Team
I’ve had several of these great cold therapy machines and this one is the best. It’s quiet and works extremely well.
I’ve had two knee replacements and now my hip. The way to cut down on the pain and promote faster healing is with the Breg Polar Ice Cube and the appropriate pad. Don’t know how to say it any simpler.
Power cord is nice and long. Easy for an old lady to put together and work. Cold relief almost instantly. Took care of the swelling and provided much pain relief for my knee. So quiet could barely hear it. So far an excellent experience with a wonderful product. Got the plastic bags, filled those and froze them instead of using ice cubes. Pretty handy. Got 12 of them so i can rotate them and always have plenty backup. Haven't tried the battery pack yet. Overall very impressed and grateful for this product.