I would give it a five star rating except the clasp that connects the knee pad to the water line is very cheap plastic and wants to come apart whenever it is unhooked. For the price you would think they would use a heavier plastic. Other than that its been a lifesaver. I have no experience with other machines so i cant compare them. I will only say that i really could not have endured the acl/meniscus surgery recovery without my wave machine.
The product is excellent, yet I wish applaud the representative on April 9, 2024. My replacement surgery was April 11, and she took me through the options to meet the deadline. The ice machine was at my house when I returned home. It’s the most positive online experience I have had, and shame on me for not getting her name.
I bought this unit for my wife as she recovers from knee replacement surgery.
It has been a godsend as I’m not sure how we could have done without it.
I’ve used bag ice, 10 pound bags will last almost 2 days. I found that to be the easiest way to fill it.
I had knee replacement surgery and having a lot of scar tissue equals a little more pain while rehabilitating. I had rented a machine but found I needed one longer. So happy with my purchase! Also because of my pending second knee replacement surgery. This unit will be wonderful to have. Well worth the money.
The sling is EVERYTHING they say it is, but paying extra for "two day shipping" and not getting it until the third day is NOT what i expected. When i reached out to customer service, they responded immediately and asked for $50 more to ensure the 2 days. Please make your shipping info more clear. If I pay extra on Saturday for two day shipping, i expect the sling on Tuesday and NOT late Wednesday.
Hi Sam, we're sorry to hear that you were disappointed with the shipping but our website clearly states that orders placed after 12:00 EST (noon) on Fridays will be shipped out the following Monday and that 'Next Day Air' and 'Second Day Air' refer to business days only. When we responded to you, we were helping you out by offering Next Day Air shipping, which costs $50 more but would have secured delivery for Tuesday. We're glad to hear that the Ultrasling Pro Shoulder Immobilizer is working well for you and wish you luck with your recovery. Thank you, Customer Care Team
Thank you for rushing the order to get to me in time for my son’s shoulder surgery.
Waiting for delivery
Hi Lisa, our standard shipping is typically about 7 business days. Tracking shows that your order is out for delivery today which is within the shipping timeframe. Thank you, Customer Care Team
Breg cold therapy is the best product, I have used it for major joint surgery recovery. I used a friends Breg unit for major shoulder surgery recovery in December 2022. Now, I purchased a Breg cold therapy unit for my knee scope procedure. It's a great purchase, and the circulating cold water, definitely helps with pain, inflammation and quick recovery time after joint surgery.
I had hip replacement surgery recently and ordered the hip pad to use with Breg Polar Wave system I had borrowed from a friend. The pad and the system have been very helpful during my recovery.
Fast shipping and competitive pricing. My knee surgery is coming soon and I am looking forward to using it.
I received the Breg Polar Care Glacier Cold Therapy System at Dartmouth's New London Hospital following my knee replacement surgery. I loved it. It was quiet, easy to use, kept my knee cooled and swelling down. And it beat one that we had used for my mother - and kept having to replace the ice often. I liked it so much that I bought the system for my BFF who was approaching knee replacement in Wisconsin. She found it easy to use pre-op and so glad she had it post op. I highly recommend it. Great delivery and service - Thank you!
This is easy to use and whisper quite. I bought this for rotator cuff surgery, so I purchased the shoulder pad. I think the universal pad would have worked and been more versatile for future use. Upgraded the shipping and it arrived in two days as promised.
Have been using the Polar Wave Care for my Elbow and Shoulder. The product works well and I recommend the compression pads.
So far have not had any positive results, but have only been using it for one week .
Iam very happy with the experience and the product.
I needed to cut it open as even the large was too small in the forearm. Also the finger area was too long. But it is a nice soft material and shipping was prompt.
This has been so helpful. I use 4 frozen 16oz water bottles in the cooler with the water and it’s so easy to work. I highly recommend this.
Second order was delivered to wrong address again I guess you had my old address in your system! I put my new address in when I ordered 116 Tequesta trail highland village Tx 75077 so mail order isn’t turning out very good!
We recently purchased the cold therapy system with ankle pad. I had surgery on my shattered heel. After surgery, they put the ankle pad over the pads/cast on my foot and then wrapped it with ace bandages. This cooling system worked wonders. I was so thankful for the compression/cooling comfort I received as it reduced the swelling and pain in the heel/ankle. It is also very lightweight and easy to care for. We would highly recommend the Breg Polar Care system.
The knee brace came quickly & has helped me a great deal with my OA. It was a lot cheaper than buying it through my doctor’s office.
(1) SERVICE: my interaction with Jordan, Stacy, and others has been friendly, respectful, efficient, professional, responsive in communication, quick shipping. Couldn't ask for better.
(2) PRODUCT: I have only been using the Iceman for 1 week (daily) so cannot yet speak to its durability. However so far I love it! The ice water coursing through the pad on my ache-y knee is wonderful. I am not using it post-surgery, like many. I am 64 and have chronic ache-y and twinge-y pain in my right knee (& s.t. left knee) due to a torn meniscus (already scoped once) and arthritis. So I'm using it as needed for pain, or after working out, skiing, etc. and exertion. I'm totally jazzed to have this machine to use on my bum knee and whatever other vintage 1960 parts go bad on me moving ahead.
(3) TIPS: (1) instead of using ice, use 4-5 small plastic water bottles of frozen water. (They are better than re-freezable gel packs which could leak gel if they have tears). The ice--being bigger--lasts longer than cubes--I've found it stays sufficiently cold for hours; and you can have another set of bottles in the freezer so you can switch out as needed. (2) Unless you really need the extra length, the REGULAR length hose on the universal pad is sufficient (I bought the extended hose and it turns out to be overkill for me); (3) Be sure to place the Iceman unit on a stable surface and pay attention as you shift around when the pad is on you. I did not pay attention at one point and, in shifting my position in bed, (with the hose attached to the pad on my knee) I pulled the Iceman off it's stand. Leave a little slack in the hose and just be aware, as I wasn't.
(One thing I wish this very simple (but effective) unit had is an On/Off switch. Not a big deal, but it means that you have to plug in/plug out--either at the machine or the outlet--to turn the pump on and off vs. just flicking a switch. A rather strange omission in the design.)
All in all I'm a very happy camper and pleased to have this great device to ease the pain and speed the healing as needed. Thank you!
I've been using the "Universal Pad" after Achilles tendon surgery, the Ankle Pad is a game changer for me. So much easier to put by myself; gives great overall cooling and is very comfortable. ColdTherapy shipped my order very quickly and I was cooling my "heels" in no time at all.
Had wonderful results in the past and with my unit, just had to update items to put back into service.
Replacement items and service were very good.
Thank You.
I really wanted to enjoy the DonJoy Iceman Clear3 Universal XL, but it was not feasible for me, and I regret purchasing it. I purchased the machine after foot surgery (not for a bunion) hoping that it would make it easier to keep my foot iced to reduce the swelling. It wound up being more bother than my refillable ice-cold pack. Here is why: 1) You need a LOT of ice. Like at least the entire bag of ice if you were to purchase ice from the grocery store. And I have a fridge that makes ice cubes, but to fill the container up to the recommended line required ALL the ice cubes in my ice drawer. This essentially meant that I could only use it once a day (since it takes 24 hours to replenish the ice drawer), 2) It is HEAVY once it is filled and awkward to bring from one room to the other. So, if you are like me and non-weightbearing for the next several weeks, you will need a helper to take it from the ice source to wherever you are going to be sitting when you are icing, and 3) It never really got cold enough. This part I could not understand since the entire container was filled with ice. My cheap refillable ice-cold pack stayed cold longer than the IceMan. I wound up abandoning the IceMan and going back to using my refillable ice-cold pack. The website does a good job warning you that the IceMans are not returnable. But I was so certain this was going to be perfect for my condition that I did not think I would regret making the purchase. I am really curious to know how people have so much ice available. I think if I had a commercial ice maker that would have worked. Maybe people are purchasing 2 bags of ice from the 7/11 everyday?
JM, very soory to hear about your challenges during recovery. You are certainly right about the amount of ice these machines require. We offer refillable/reusable bags that you can rotate in and our during the day. The bags work great to keep the water cool and your freezer will not be working overtime trying to product the cubes. You are also rigth about it being heavy, especially when you are non-weight bearing. The bags can alleaviate some of that because when the ice melts in the bags you do not have to empty out the machine (i.e. walk to the sink, dump out the canister, refill with ice cubes, etc.).
After the Easter Holiday, we will send you a 12 pack of the reusable bags -- on us. Let us know if that helps mitigate some of the downside of not being ambulatory.
Customer Success Team
When my husband had knee surgery we ordered the Breg Polar care system with the universal pad and after tennis we would apply the therapy pad with compression for both the knees and even used on our backs. Now that I have had shoulder surgery I ordered the shoulder compression pad. I think I should have gone with the small because it feels a bit big. either way I love my Breg Polar Care system and highly recommend for anti-inflammatory needs especially if you are active.