Order was filled and delivered in record time.
sent wrong order and didn't offer to send the right one. The only positive is that they readily saw their error and sent an RMA.
Hi Barbara, we’re very sorry for the mix-up with your order. As soon as you let us know you preferred a refund, we issued a prepaid return label so we could process that for you right away. We absolutely would have been happy to send the correct item, but we understood from your message that you wanted a refund instead, and we followed that request to make things as smooth as possible for you.
If you’d still like the correct item or if there’s anything else we can do to help, please feel free to reach out. Thank you, CTM Customer Care
I purchased the system with a knee attachment prior to a Total Knee Replacement in October of 2024. The system was a huge help in the recovery process. I now find that I am having a recurring issue with Hip bursitis when I work out. The good news about paying for high quality equipment up front is that it often helps you even more in the long run. In this case I ordered the hip attachment and it is working exceptionally well. I initially balked at the price point, but once it arrived the robust waist belt and the full coverage hip pad made it clear why it was a bit higher. It stays in place, cools extremely well and is clearly well designed for its task. Love the product and the service!
It is a God-Send. The one I had originally would not work. This company went above and beyond to help get me a working Polar Wave replacement. Definitely a great product and a great company to work with.
Love this Machine! . We bought the shoulder pad for my husbands surgery. I also had a shoulder surgery after him. Both of us agree that the pad needs to be tweaked. Putting this heavy thing on after surgery by yourself is not fun. The straps stick to everything and it’s hard to reach behind you to grab them. Putting it on and holding it with your chin is painful, while you’re trying to grab the straps behind you. Let alone, hurting your shoulder where you had surgery. The pad weighs to much to put onto a shoulder where my surgery was done..I cannot get it on by myself with one hand and a chin to hold it. It really needs to have some ease put into it. Otherwise, this thing is great. It helps keep swelling down. We even had to take it on travel with us. Very handy. Just another kind of design would give it another star for us.
Does a great job of cooling and compression. The reason I'm giving 4 instead of 5, is the quality of the handle's connection to the base. It's flimsy for the amount of weight when the unit is full of ice and water.
Bill
Have used mostly with just cold (no compression) following knee surgery. Works great and helps speed up recovery and reduce pain Highly recommend.
This machine is so much better than anything else for recovery from knee replacement. It felt so good, helped with swelling and pain. I used it every day for weeks. Sometimes at night those first two weeks. 100% worth it!
this polar cube is just the right size. It is portable and love the long electric cord and the pump tube. It is very quiet and holds the cool temperature for a long time. The wraps stay tight on your knee.
The only drawback is not having an on-off switch. It is a bit on the higher side of thhe budget.
My original pad was leaking so I ordered the Universal Classic Wrap-On pad and it works great! I appreciated the fast shipping since I needed it being fresh out of surgery. Thank You!
Purchased 8 extra bags to go with my shoulder attachment. I am now 9 days post-op and 3 bags down with leaks or torn out the side. Likely not a "batch" issue, but quality issue. Go with original Breg original if you can. I will contact them for a refund, as I will no longer have a need for bags in a week.
Sadly, I ordered this well ahead of my husband's hipnreplacement but didn't test it first. We got home from the hospital, filled up the Breg ice machine only to discover it didn't work. I had a pad from knee surgery that works fin3 when attached to my machine sonitsbdefiniyely this pad that is defective. I emailed the company but it's a Sunday and we need the pad now so I'm not sure what my recourse will be.
Fast ship, great product. Crucial for my sons ACL surgery recovery!
I've used this machine consistently since my knee replacement over a week ago. It has delivered excellent relief from pain and swelling. At home, we replaced the ice with frozen water bottles. This eliminates the need for buying ice, as the bottles can be refrozen. Just make sure to remove the labels from the bottles. I didn't have this machine during my previous replacement and it's obvious how it has aided my recovery. My orthopedic surgeon provided the Iceman, so it was even more convenient than having to buy one.
This replacement part fit perfectly with my machine. Thanks
These were purchased in anticipation for upcoming surgery. Not yet used. Not sure if they were needed as the shoulder pad I purchased already had them. The description of the pad could have mentioned that straps were provided.
Makes rehab so much easier when the surgical inflammation is reduced, and the Breg cold therapy machine does an excellent job of making this happen. In addition, your company is one which I would recommend to anyone seeking relief from any orthopedic difficulties. GREAT
customer service!
Product arrived quickly and meticulously packed with care. I accidentally ordered the incorrect product and the customer service and turn around in swapping to the correct product for my Kodiak system was exceptional. Highly recommended.
Ordered the wrong Breg machine attachment. Needed to order the Breg Kodiak attachment. Unfortunately company will NOT accept return even if the bag is not opened. Buyer beware. I ordered the correct Breg attachment from a different company… and they do take returns if the plastic package is not open….. I didn’t need to return it but what good customer service they offered as opposed to Cold Therapy Machines
Hi Judy, we’re sorry to hear you were disappointed. We take all feedback seriously and always aim to resolve any issues promptly. However, we couldn’t find any record of you reaching out to us regarding a return or refund. Our return policy allows refunds for unopened products within 14 days of purchase, and we’d be happy to help if you contact us directly at service@coldtherapymachines.com.
I was recommended this product from a Doctor for my Hip Replacement., vs paying over $400 for a rental. It get ICE ICE cold for hours!! Would highly recommend. And with a car inverter, I can take it on the go during my recovery.
It was very effective to manage pain and swelling after knee replacement surgery. Wished the doctor or the hospital would tell us about this before surgery. They send the manual one, we have to recycle the cold water every so often, the pump, maintain the water temperature constant and because of the draining of water and refilling it, provide the messaging actions.
The unit arrived very quickly.
Using this to treat a torn meniscus in my knee. It provides significant comfort and reduces swelling. Definitely a game changer! I think this is a much better treatment than taking nsaids around the clock.
Customers should start making ice when they order the cube. I am using large plastic bins to make big ice cubes - they last longer.