Last updated: October 28, 2026
This website is operated by Cognify Medical Supply, LLC, doing business as OrthoBracing.com. Throughout the site, the terms “we”, “us” and “our” refer to Cognify Medical Supply, LLC. OrthoBracing.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall OrthoBracing.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless OrthoBracing.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
PLEASE READ CAREFULLY. THIS ARBITRATION AGREEMENT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION INSTEAD OF IN COURT. YOU GIVE UP YOUR RIGHT TO GO TO COURT, TO HAVE A JURY DECIDE YOUR CASE, AND TO JOIN A CLASS ACTION. YOU CAN OPT OUT WITHIN 30 DAYS (see A.9).
A.1 Talk to us first. Before starting any arbitration or court case, you must send a written Notice of Dispute to admin@orthobracing.com or Cognify Medical Supply, LLC, 1900 Bancroft Street, Suite J, Charlotte, NC 28206. It must include your name, your email, your order number, a description of the problem, and what you want. You must personally sign it, even if a lawyer helps you. We will try to resolve it within 30 days. Any filing deadline is paused during that period.
A.2 Agreement to arbitrate. You and Cognify Medical Supply, LLC ("we," "us," which includes our affiliates, officers, employees and agents) agree that any dispute or claim between us arising out of or relating to these Terms, our products, our websites, your orders, advertising, billing, warranties, or privacy ("Claims") will be resolved only by final, binding arbitration before a neutral arbitrator, not in court and not before a jury. This Section 15, including A.1 through A.13, is the "Arbitration Agreement." This applies to Claims whether based on contract, statute, tort or anything else. It does not apply to a Claim already in a pending lawsuit on the date shown in "Last updated" at the top of these Terms.
A.3 What is not covered.
(a) Either of us may bring an individual case in small-claims court if it qualifies.
(b) Either of us may go to court to stop infringement or misuse of intellectual property.
(c) Any Claim that applicable law does not allow to be required to go to arbitration, but only to that extent. The rest of this Arbitration Agreement still applies.
(d) Nothing here stops you from reporting a problem to, or cooperating with, a government agency (such as the FTC, the CPSC or the NC Attorney General), or from disputing a charge with your card issuer.
A.4 Rules and administrator. Arbitration will be run by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the case is filed (adr.org, 1-800-778-7879). If the AAA is unavailable or will not administer the case, we will use JAMS under its Consumer Minimum Standards, or another administrator we agree on. The Federal Arbitration Act (FAA) governs this Arbitration Agreement. The arbitrator must follow applicable law, may award any individual relief a court could (including statutory damages and attorney's fees where the law allows), and will give a written reasoned decision on request. Hearings will be by phone, video or written submissions unless the arbitrator decides an in-person hearing is needed. An in-person hearing will be held in the county where you live, or another place we agree on.
A.5 Fees. If your claim is for $75,000 or less, you pay no more than the AAA's consumer filing fee (currently $225 under the AAA consumer fee schedule). We pay all other AAA administrative fees and the arbitrator's compensation. We will not ask for our attorney's fees or costs unless the arbitrator finds your claim was frivolous or brought in bad faith. Each side otherwise pays its own lawyers unless the law or the AAA rules say differently. For larger claims, AAA rules decide fee allocation.
A.6 Class action waiver. You and we may bring Claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not combine claims of different people or preside over any class or representative proceeding, and may award relief only to the individual party and only as needed for that party's own claim. If a court finds this waiver unenforceable as to a particular claim or remedy (for example, a request for public injunctive relief), that claim or remedy is severed, goes to court, and is paused until the arbitration of everything else ends.
A.7 Multiple similar claims. If 25 or more similar Claims are filed against us by the same or coordinated lawyers, the AAA's Mass Arbitration Supplementary Rules (or the administrator's equivalent) apply. The administrator may group the cases into batches, run a small number of test cases first, and pause the rest. Fees are due only for cases that are actively moving. Filing deadlines for paused cases are tolled.
A.8 Who decides what (delegation) and severability. The arbitrator decides disputes about the meaning, scope and enforceability of this Arbitration Agreement, except that a court decides (i) whether an agreement to arbitrate was formed, and (ii) the enforceability of A.6 and A.7. If any part of this Arbitration Agreement other than A.6 is found unenforceable, that part is removed and the rest stays in force. If the whole arbitration agreement is found unenforceable, the court provisions of A.10 apply.
A.9 30-day opt-out. You may opt out of arbitration and the class waiver by emailing admin@orthobracing.com (subject line: "Arbitration Opt-Out") within 30 days after you first accept these Terms. Include your name, email, order number, and a statement that you opt out. Opting out affects only this Arbitration Agreement, not the rest of the Terms, and will not affect your orders or service.
A.10 Governing law and courts. North Carolina law governs these Terms and all Claims, without regard to conflict-of-law rules, except the FAA governs arbitration. This does not take away consumer protections that the law of your home state requires. For any Claim that is not arbitrated, the state and federal courts located in Mecklenburg County, North Carolina have exclusive jurisdiction, and each of us consents to that, except that you may still bring a small-claims case where you live.
A.11 Changes. If we change this Arbitration Agreement, the change applies only to orders placed after the new version is posted. It does not apply to Claims that already arose before the change or that are already pending. We will date each version and keep old versions available.
A.12 Survival. This Arbitration Agreement survives after your order is complete and after any termination of these Terms.
A.13 Claims that also involve someone else. If you bring a Claim against us in arbitration and also have a claim against a person who has not agreed to arbitrate with you (for example, a product manufacturer), your Claim against us stays subject to this Arbitration Agreement. We may, in our sole discretion and in writing, agree to resolve a particular Claim in court so it can be heard together with the other claim. That choice applies only to that Claim.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. Paragraphs A.6 and A.8 of Section 15 control if any part of Section 15 is found unenforceable.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Changes to Section 15 (Arbitration, Class Action Waiver and Governing Law) are governed by paragraph A.11 of that Section.
Questions about the Terms of Service should be sent to us at CS@orthobracing.com.
In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/orthobracing/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/orthobracing/privacy_policy).
