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Donjoy Iceman Troubleshooting: Common Fixes for Clear 3 and Classic Models

Donjoy Iceman Troubleshooting

If you have found this page, you are having some issues with your unit. Sorry about that!

Below are some great video resources and instructions to help you figure out how to get your DonJoy Iceman unit back on track. If those tips and tricks do not work, keep reading. 

If you find that you have a warranty issue, you should: 

  1. Contact the hospital, surgeon's office or the online store where you purchased your unit. 
  2. Have your order confirmation or receipt ready so the customer service person can help you. 
Lastly, if you don't remember and you don't have a receipt, try reaching out to DonJoy/Enovis and ask them if they can assist you:(800) 336-6569



If you’re rehabilitating an injury or dealing with a lengthy recovery from orthopedic surgery, you’ll know just how important it is to do everything you can to help your body get back to its best. That’s where cold therapy can be a game-changer. 

Whether you’re using anice machine for knee surgery, anice machine for shoulder surgery, or using cold therapy to reduceswelling after surgery, these devices can have a dramatic impact on your recovery time and comfort levels.

Although the Donjoy Iceman models are some of thebest cold therapy systems available, there’s always a chance that you’ll run into a hiccup when using your unit. That’s why we’ve put together this Donjoy Iceman troubleshooting guide!

We’ll cover all the common issues and how to resolve them, plus share some other tips for keeping your unit in peak condition. At Ortho Bracing, we have bothDonjoy Iceman Machines for unbeatable prices, and our expert team is available 24/7 if you ever need assistance.

Brief Overview of the Donjoy Iceman Machines

Before we discuss Donjoy Iceman Classic troubleshooting, let’s take a look at these cold therapy machines themselves. The main two models in the Donjoy Iceman range are the Donjoy Iceman Clear and Donjoy Iceman Classic. Here’s what they offer and how they differ. 

Introduction to Clear 3 and Classic Models

TheDonjoy Iceman Classic is the original Donjoy Iceman unit, and it’s certainly stood the test of time! This cold therapy machine features a lightweight, portable cooler and uses Donjoy’s patented recirculation technology to deliver consistently cold temperatures.

TheDonjoy Iceman Clear3 is a newer model, featuring a clear cooler that allows you to monitor the ice level during your sessions. Using the same semi-closed loop circulation technology, the Clear3 is designed for fast, effective, and safe healing.

Key Features and Functionality

Both the Classic and the Clear3 prioritize simplicity and ease of use - all you really need to do is fill the cooler, attach the pad to your affected body part, and plug the machine in. These units both work really well to reduce pain and swelling, or for usingcold therapy for inflammation

Both units come with pads for the knee or shoulder, as well as a “universal” pad that can be fitted to different body parts as needed. With consistently cold temperatures, these easy to use units can make a big difference to your recovery, helping you get back on your feet ASAP.

Donjoy Iceman Troubleshooting: Common Issues and Solutions for Clear3 and Classic Models

Despite their reliability, the Donjoy Iceman Clear3 and Classic Models may encounter occasional operational challenges. This Donjoy Iceman troubleshooting guide will walk you through some common scenarios to help you get your cold therapy unit back online.

Power Issues

Occasionally, power-related problems may impede the Iceman's functionality. If you plug your machine in and it doesn’t power up, the first step is to make sure your hand are completely dry before you try any Donjoy Iceman Clear3 troubleshooting.

Make sure the power cord is connected to the back of the machine and the outlet properly. Check the power outlet and the cord for any damage, and try plugging the device into a different outlet. Make sure you only use the main power supply that comes with your Donjoy Iceman. 

If you perform all these Donjoy Iceman troubleshooting steps and your unit still won’t power on, contact Donjoy customer support or reach out to the supplier you purchased your cold therapy unit from. 

Temperature Regulation Problems

Another Donjoy Iceman troubleshooting issue that may come up is the pad not feeling cold enough. Start by making sure you’ve filled the unit with water up to the correct line, then added the correct amount of ice.

Sometimes, trapped air in the cold pad can prevent proper water circulation. Make sure, once the unit is powered on, there’s no air trapped in the pad and the water is flowing properly to and from the pad.

If water isn’t flowing into the cold pad but there doesn’t appear to be trapped air, you may have the straps wrapped too tightly around the pad. Reduce the tension on the straps so that the tubing isn’t impeded and the water can flow into the pad.

Flow and Compression Challenges

If you notice there’s no water flowing to the pad, or the flow rate is low, start my making sure there’s enough water in the cooler. The next Donjoy Iceman troubleshooting step is to raise the level of the cooler. It should be at least equal with the body part you’re treating, but can be higher.

If that still doesn’t improve the flow rate, check and clean the filter cap located under the pump assembly. Make sure the cold pad isn’t wrapped too tightly, and none of the tubing is kinked. Unwrap and re-wrap the cold pad while the unit is still running to make sure the water flows freely.

Noise or Vibration Concerns

Another element of troubleshooting Donjoy Iceman units is what to do if your machine is making a loud noise or excessively vibrating. Firstly, it’s important to understand that the cold therapy unit will make some noise during use, due to the pump powering the water movement.

However, if your machine is excessively loud, you may need to try some Donjoy Iceman Clear3 troubleshooting. Inspect the unit for any loose components or foreign objects that may cause vibrations. Clean the device and ensure it is placed on a stable surface to minimize vibrations. 

General Usage Tips

As well as these Donjoy Iceman Classic troubleshooting tips, it’s important to knowhow to use Donjoy Iceman machines safely and maintain your unit properly for prolonged use. Learnhow to drain Donjoy Iceman andhow to clean Donjoy Iceman in these step-by-step guides.

Also, make sure you understand how to best use cold therapy for you. Talk to your doctor abouthow long to use cold therapy after surgery,how long to use Donjoy Iceman for each session, andwhy is cold therapy good for you in your healing journey.

For your safety, always use the machine as it’s been prescribed. Never place a cold pad directly on your skin, as the excessive cold can cause damage. Use a bandage or wrap as a protective barrier, and take breaks between sessions to allow your skin to return to normal temperatures.

Reach Out For Personalized Guidance in Troubleshooting Donjoy Iceman Machines!

If you still need help with Donjoy Iceman Clear3 or Classic troubleshooting, reach out to DonJoy Customer Service at : (800) 336-6569

If your Donjoy Iceman Classic troubleshooting steps don’t help, we have the best prices on new Donjoy units, as well as a premium selection of otherGame Ready ice machine alternatives. Talk to our team aboutDonjoy vs Breg cold therapy, and find the best device for your healing needs.

Bringing Our Donjoy Iceman Troubleshooting to a Close

Although the Donjoy cold therapy units are highly reliable, these Donjoy Iceman troubleshooting steps might come in handy at some point. 

And if you’re wonderingwhere to buy cold therapy machines, we’ve got you covered there too! Our range ofpolar ice machines, includingDonjoy products,Breg products, andAircast products, as well asDonjoy Iceman replacement parts has all of your orthopedic needs covered.

Discover new levels of pain relief today with premium cold therapy products from Ortho Bracing!