ATTENTION: USPS is 2-3 weeks behind delivering ground and priority mail packages.
ATTENTION: USPS is 2-3 weeks behind delivering ground and priority mail packages.
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The WrapOn Pads ergonomic design provides exceptional coverage and patient comfort.
**ATTENTION**: Please verify the connection type prior to ordering. If your hose connection looks exactly like this, then you are about to order the correct pad for your device. This connection type is for the Breg Polar Care CUBE.
Breg provides remarkably easy products, services, technology and consulting to improve the quality and lower the cost of the orthopedic episode, from conservative treatment to pre- and post-surgery. The second largest U.S. provider of orthopedic bracing, Breg is partner to 2,500 clinics, over 6,000 orthopedic surgeons and 1,500 Integrated Delivery Networks, providing sports medicine and rehabilitation products to one million patients annually.
Founded in 1989 as a sports medicine company specializing in bracing and cold therapy, Breg built its reputation on 360° customer care, a cornerstone of the company today. Over the past few years, Breg has transformed from a products business into a total solutions provider leveraging the company’s industry-leading strengths in consulting, technology and services. This business focus addresses the issues impacting Breg’s orthopedic customers, helping to offset falling reimbursement, lower costs and enhance patient satisfaction. Breg works with customers to design customized, interconnected programs that fit each specific need, rather than trying to fit customers into preset products and services offerings. The company’s ultimate goal is to create remarkably easy solutions that give valuable time back to providers and patients alike to focus on what’s most important.
Breg helps simplify and elevate orthopedic patient care by delivering high quality products and comprehensive partnerships.
Breg is headquartered in Carlsbad, CA, with approximately 1,200 employees in the U.S. and Mexico. The company’s products are distributed through a network of more than 70 distributors in 59 countries. Breg is a company of Water Street Healthcare Partners, a strategic investor focused exclusively on the health care industry.
Breg employees take pride in being a part of a world-class team of innovators, and we acknowledge and reward them for their successes. Each Breg employee embodies our cultural beliefs, and demonstrates excellence in everything they do. This commitment to excellence keeps us at the forefront of quality and innovation, enabling us to deliver products and services of the highest value to our customers.
Breg is based in picturesque North San Diego, California. Our innovative products are widely recognized in the U.S. and International marketplaces. Breg’s engineering philosophy stems from the unique design supported by user-friendly features that are competitively priced to meet today’s cost-control driven healthcare market. Our management team possesses over 30 industry patents, and we are one of the fastest growing healthcare manufacturers in the nation.
Important - Please Read
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
Exchange Policy:
Mistakes happen: most orders made by mistake (i.e. a left instead of a right) are eligible for an exchange if the incorrect size or item was ordered. All items must be in NEW condition to be exchanged (they cannot be used). There is not a restocking fee but a shipping fee will apply if OrthoBracing.com is asked to send a shipping label. Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If you have additional questions please contact customer support by phone during normal business hours.
Return Policy:
Returns can be accepted if returned within a 14-day window after delivery and are in new condition (UNUSED) and in their original packaging with instructions. If the plastic pad bag is opened, the package cannot be returned. Shipping fees will apply.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number via email at the following address: CS@OrthoBracing.com
If the sender wishes to ship the item back to OrthoBracing.com, please affix the authorization number to the box or shipping label, do not write on the box. OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
In order to ensure that the return and refund are processed correctly, each return must have an RA# written on the packing slip inside the box. Do not write RA#s on the product boxes. If an RA# is written in such a manner that the packaging of the item is defaced, a refund will not be issued.
Without an RA#, we regret that we cannot issue you a full refund. So please obtain an RA# in advance.
The below items are not eligible for return or exchange:
The above products are available for warranty only replacement. If you have a question about the return eligibility of a particular product please contact customer service.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers specifications.
**UPS IMPORTANT UPDATE: As of 3/26/20, UPS has suspended its service guarantees. Link. Please keep this in mind as you call your OrthoBracing Customer Service representative.**
UPS offers multiple services
USPS (Post Office)
All packages are considered lost after ten days from drop off.
OrthoBracing.com reserves the right to change shipping service as long as it is equal to or greater level of delivery service.
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Orders will be shipped within 1-2 business days after order confirmation (Monday through Friday). Shipping cut off is 1:00 PM EST (see below). Priority is given to cold therapy coolers and orders that designate next day shipping.
If the customer places an order and inputs an incorrect address, it is the responsibility of the customer to cover any additional shipping costs.
At OrthoBracing.com, we strive for timely and competent logistics with shipping. Our commitment to you is that we will ship out your product in a timely manner. Delivery is the responsibility of USPS, UPS or FedEx. If these carriers fail to deliver your purchase, we will help you in every way we can. But, please remember, we are not the delivery-person for your package. So be kind to our customer service folks when your package might miss its delivery time ;)
Free shipping on purchases over $85.00.
If ordered by 1:00 PM EST, your order will ship that day unless an unforeseen "out of stock" event occurs. If this is the case, you will receive a call or email within 3 hours of placing the order.
If you place your order on the weekends or after 1:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number. If you need anything urgently, please call and we can let you know if we can get it out the same day or not.
This is perfect for a knee replacement. Provides enough coverage unlike the knee pad that came with the breg cube. Awesome customer service also!! Answered my questions and made the perfect suggestion.
A pad we had in storage was ruined after a previous usage using water with a high iron content. We needed to order a new one for use after a recent knee replacement surgery. Our on line order was received, confirmed and delivered within 7 days during the high volume holiday mail service. This prompt service was greatly appreciated.
This is the way to ice. Easy to put on and start icing. Wraps the shoulder nicely so you know you’re hitting the right spot.
This is perfect for a knee replacement. Provides enough coverage unlike the knee pad that came with the breg cube. Awesome customer service also!! Answered my questions and made the perfect suggestion.
A pad we had in storage was ruined after a previous usage using water with a high iron content. We needed to order a new one for use after a recent knee replacement surgery. Our on line order was received, confirmed and delivered within 7 days during the high volume holiday mail service. This prompt service was greatly appreciated.
This is the way to ice. Easy to put on and start icing. Wraps the shoulder nicely so you know you’re hitting the right spot.
