The new knee pad came in a timely manner with correct connectors. The pad was exactly what was needed. Thank You Ortho Bracing!
Give me a break, three kind of connections now! I have two of these machines at home and each has a different kind of connector. I thought for sure when I ordered the new leg wrap, I’d be home free. Instead, I got a third kind of connector on the leg wrap. I really would like to know why there are three kinds of connectors, So they could sell more worthless leg wraps!
Every person undergoing a knee replacement needs the prior purchase of this Kodiak pain reliever, whether insurance will cover or not.
Did not get mine till a week after surgery.
Best pain relief ever!
The knee pad came in it’s own sealed bag. The pad was exactly what I needed. It was obviously brand new. I am completely satisfied with the quality as well. I initially ordered the wrong pad. With Jordan’s help I ordered the correct pad the item shipped and there was no interruption in time nor transit! Thank You Ortho Bracing! You have a customer for life!!
Had old unit with leaking pad. Website made no mention of new connector type won't match old. Old was a double male and new is one male and one female. They put a warning note in mailer package to check them but easy to overlook, and if you open inner package and it's not a match they won't let you return it. And even if you don't open inner packaging there is still a restocking fee! They should have this on their website so you don't have to take longer and cost more. I cut the tubing and got some 1/4" barbed connectors at Home Depot and connected old hoses to new pad.
Robert, Thank you for the feedback. We are unaware of a previous Kodiak Model with different pad connections. If there is a unit that is out there, and we omitted from letting customers know that, we would be happy to refund you as it is our duty to let customers know about these sort of things. Please emails us at Returns@OrthoBracing.com. Please send us some pictures of your unit, model number if you can locate it and the ends of the connectors so we can better understand how to better serve our customers. Thank you, Quality Control at OrthoBracing.com