Sadly this is a terrible company to do business with. Zero Stars. They sent me, what I am quite sure, was a used brace with no original packaging or paperwork. I have a ruptured quad tendon and I really needed this brace. When I called and them to ask them about this, their office person, Mary Grace, told me that they had to be "imaginative" with the packaging. Then they told me they would not refund me the nearly $200 that I paid for the (used) brace. Mary Grace, their office manager readily admitted that the brace did not come to me in original packaging. Now the owner is in possession of both the brace that I sent back to them, literally packaged better than they sent it to me, and my $200. I will be posting on multiple platforms and spreading the word of their dishonesty, deceptive trade practices, 93A Violations, and also contacting their local board for health for selling used prosthetic and therapeutic (by definition) devices. Charlie Ricker 24/7 Cell/Text: 781-631-3050
Hello Charlie. Through multiple phone and email conversations, we communicated to you our return policy which is also stated clearly on our website. In regards to the two purchases you made, we refunded the brace which was returned in its original packaging. We do not sell products to customers that are not in their original packaging and do require all returns to be sent back to us in unused and salable condition. In the case of your other purchase, you returned the item in a ziplock bag without any of the original packaging and inserts, and therefore we could not refund you for this brace per our published return policy. We wish you the best in your recovery and hope you find what you need to heal.
I’ve had two surgeries on my knee for meniscus tears, resulting in looseness in the laterals and knee giving on a bend. I play doubles tennis three days a week with no problems. New wider anchor supports on this playmaker II gives it a five.
Excellent quality and well worth the money
I am a hockey goaltender in an adult hockey league, and also hold a kinesiology degree and am very knowledgeable in injuries and rehab. A week ago I sprained my left MCL while reaching for a left leg pad save (Grade II sprain). I still have an old DonJoy brace from about 10 years ago that is a bit worn and a little stiff, and I decided to buy this one based on reviews and description. The brace fits perfectly based on the sizing chart provided and measuring instruction video. Very comfortable to wear, and very supportive. This brace is much more comfortable and flexible than my old brace. I am now able to do squats, lunges, steps, etc, for my rehab without pain or fear of injury. The knee feels very supported and also flexible and comfortable. It feels so supportive, I feel like I could go back in and play today, but I know I should continue to rehab. The brace is comfortable enough and flexible enough, I will continue to wear it for the rest of the season when I go back on the ice. I'm really happy with my purchase, and am excited to get back out on the ice!
My Brace works great!
I wear it daily to help support my knee because of Arthritis and an acl injury.