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SHIPPING INFORMATION:
All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules.
We offer free shipping on all orders over $149.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $149.00
Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address. The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.
*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*
"Overnight", "Next Day Air", and "2nd Day Air" refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.
"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.
SHIPPING RATES:
|
Shipping Method |
Estimated Shipping Time |
Cost |
|
Economy |
7-10 Business Days* |
Free |
|
Standard Shipping |
4-5 Business Days** |
$9.99 |
|
Express |
2-3 Business Days |
Calculated at Checkout |
|
Overnight |
1 Business Day |
Calculated at Checkout |
* OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.
FREE SHIPPING OFFERS:
SHIPMENT TIME FRAME:
SHIPMENT DAMAGE:
If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier. We will then send out a replacement item for the original. Notification of shipment damage cannot be used to cancel an order altogether.
If you have any questions regarding these policies, please contact us (704) 312-2575
Shipping Refund Request:
Shipping Refund Request Form
OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Our return policy serves to protect the integrity of our products, as well as to provide full transparency to our loyal customers. We understand that our customers expect the products they receive to be compliant and sanitary, and our goal is to meet those expectations.
IMPORTANT
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
WARRANTY
The almost all products sold on OrthoBracing.com are available for warranty replacement, if defective. If you have a question about the return eligibility of a particular product please submit a warranty claim form.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.
RETURNS AND EXCHANGES
Please email returns@orthobracing.com to initiate a return or exchange to receive an RA# OR simply go to this linkand follow the prompts.
LOST PACKAGE POLICY
EXCHANGES
Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.
All items must be in NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads). There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: CS@OrthoBracing.com.
If you have additional questions please contact customer support by phone (704)312-2575 or email cs@orthobracing.com, during normal business hours (9:00am-1pm EST).
RETURNS
To qualify for a return/refund, product(s) must be in the original, UNOPENED, manufacturer's packaging. We cannot accept opened packages, with no exceptions. In the case that a product is sent back to us opened, the possibility of a refund will be void. Orthobracing.com places a label on certain items that are not in sealed packages by the manufacturer for the safety of our customers. Returned items with this label must be intact (not cut) to receive a refund. If this label has been removed or tampered with, the possibility of a refund will be void.
Returns are accepted if returned within 14-days of delivery, are in NEW / UNUSED condition, are in their original packaging with documentation and the blue security tape is still 100% intact. If all conditions are met, a 25% restocking fee will apply. A restocking fee will apply on all returns, with no exceptions.
Because cold therapy products come in contact with incisions after orthopedic surgery and use municipal water, we have to make the assumption that once they leave our facility they have been used. We cannot, in good faith, ship this type of merchandise to another patient and have them bear the increased risk of getting an infection. For you as a customer, we want you to know that all cold therapy products coming from our warehouse have not been used by another customer in any manner. All sales final on cold therapy products.
Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.
OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
OrthoBracing.com
1900 Bancroft Street
Suite J
Charlotte, NC 28206
The below items are NOT ELIGIBLE for return or exchange:
**If you have any questions regarding the refund policies, please contact cs@orthobracing.com. **
SUBMIT A RETURN/EXCHANGE FORM
Our mission is to deliver quality products through our nearly two decades in healthcare. With the opioid epidemic raging, our products provide a unique way for customers to deal with their pain and rehabilitation. We've seen the positive effects our products make on the lives of our customers and we are excited to serve you.
Having someone who knows the ins-and-outs of surgery is important when you are deciding where to purchase your recovery products. We have seen these products work first hand, we weeded out the 100s of products that do not work and we concentrate on the ones that really provide benefit. We have also invested in developing resources to educate you on the pros and cons of the products. We offer same day shipping on a vast majority of our products that we warehouse here in Charlotte, North Carolina. We know that you need your recovery items fast, communication to be clear and we work tirelessly to delivery you great customer service.
Family and small business...
When you can work with your family it blurs the line between having fun and work. Eve (4) is our consummate helper with small boxes. Henson (6) loves to measure boxes, stack them, and occasionally build forts. Jordan is the analyzer and numbers guy. I am an attorney by training, photography lover by choice and all around level-headed problem fixer.
Mary Grace is our absolute all-star at OrthoBracing.com! Customers love her, she has an amazing Spotify play list and she brings lots of laughter (and the occasional British accent) to the office. We are so lucky to have her work alongside us as this business serves more and more people.