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DonJoy DuraKold Back Wrap

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Exos FORM II 626
EXOS FORM II 627
HSA / FSA APPROVED
6 MONTH WARRANTY
Product Details
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Dura Kold Ice Back Wrap

The Dura Kold Ice Back Wrap products can help effectively penetrate surgical dressings to decrease pain, edema and secondary hypoxic tissue injury. The ice mat is sewn into the wrap, keeping the water pillows in place and easy to apply.

  • Provides 2 hours of cold therapy
  • The ice mat is sewn into the wrap, keeping the water pillows in place and easy to apply
  • Keeps patients comfortable and dry while allowing mobility
  • For painful knees, you can also check out the DuraKold Knee ice wrap. 

Dura Kold Ice Back Wrap Size Chart

Measurement taken at waist

PART NUMBER DESCRIPTION MEASUREMENT
11-0887-9-02000 Back Wrap 20" x 45"

 

INDICATIONS: Provides cold therapy after surgery or injury. 

 

Dura Kold Ice Back WrapINSTRUCTIONS:

FREEZING:

  1. Place DURA*KOLD product in the re-sealable bag. Place re-sealable bag with wrap in freezer until the insert is frozen solid.
  2. PRE-APPLICATION: remove DURA*KOLD wrap from the re-sealable bag.
  3. APPLICATION: Apply wrap to area of treatment by attaching hook or velcro fastener to outer wrap fabric. The straps should be applied with enough stretch to keep wrap in place and provide desired compression.
  4. REUSE: wrap may be used again by repeating steps 1 through 3.

CONTRAINDICATIONS:

Sickle-cell Anemia, Raynaud’s or other vasospastic diseases, cold allergy, cold hypersensitivity, previous cold injury, or any compromised local circulation, decreased skin sensitivity, hypertension, paroxysmal cold hemoglobinuria, and cryoglobulinemia.

PRECAUTIONS:

If the effect and duration of cold therapy is unknown, consult a physician before use.

  • Any cold products may cause injuries, e.g. Blister, frostbite, and skin or tissue necrosis if improperly used.
  • Extreme care must be taken when using any cold or heat therapy, especially for Children, Elderly, diabetics, unconscious or incapacitated patients, those with decreased skin sensitivity, or poor circulation due to cardiovascular diseases, medications, tobacco and alcohol use.
  • If redness, numbness, burning, pain, tingling sensation increases, or unusual reaction like burns, blisters, discoloration, swelling, or other reaction in skin appearance occurs while using this product, consult a physician immediately.
  • WARNING: Neoprene wrap should not be worn by individuals with known susceptibility to dermatitis or allergies to neoprene by-products. • Keep the product away from children.
  • All ingredients are non-toxic and are not harmful to skin. They are, however, not intended for ingestion.
  • Do not apply directly to the skin.
  • Do not wrap the pad so tightly or limit compression as to restrict blood or fluid flow.
  • Never lay or sit on top of Dura*Kold.

Dura Kold Ice Back Wrap How to Use and Care:

Wrap may be hand washed and air dried. DURA*KOLD wrap may be cleaned with water, moist towel or sponge. For cold therapy, leave DURA*KOLD wrap in freezer until required. Provide proper insulation if DURA*KOLD wrap is removed from freezer more than 1 hour prior to use.

Dura Kold Ice Back Wrap Warranty:

DJO, LLC will repair or replace all or part of the unit and its accessories for material or workmanship defects for a period of six months from the date of sale.

FOR SINGLE PATIENT USE ONLY.

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SHIPPING INFORMATION:

Best efforts are being made for timely deliveries; however, FedEx and UPS have suspended their money-back guarantee on all expedited shipments due to COVID-19 until further notice. All delivery timelines are ESTIMATES ONLY and CANNOT BE GUARANTEED. 

All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. 

We offer free shipping on all orders over $149.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $149.00

Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address.  The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.

*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*

"Overnight", "Next Day Air", and "2nd Day Air" refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.

"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.

SHIPPING RATES:

 

Shipping Method

Estimated Shipping Time

Cost

Economy

7-10 Business Days*

Free

Standard Shipping

4-5 Business Days**

$9.99

Express

2-3 Business Days

Calculated at Checkout

Overnight

1 Business Day

Calculated at Checkout

 * OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.

FREE SHIPPING OFFERS:

  • Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
  • If Expedited shipping is needed, charges still apply.
  • OrthoBracing.com’s special offers may not be combined with any previously placed orders.

SHIPMENT TIME FRAME:

  • Orders placed by 12 noon EST will generally ship the same day or next-day depending on the product and warehouse location, pending credit approval and inventory status. Customers needing delivery to arrive by a certain date should choose an expedited shipping method.
  • Orders are processed and shipped with priority given to overnight, 2nd-day air and 3-day select orders. Ground orders are shipped as soon as possible but may be delayed due to inventory status.
  • Eastern Standard Time is used when placing and shipping orders.
  • The customer is responsible for all return shipping charges when returning an item for an exchange or for a return. See Return Policy for determining if a product is eligible for exchange or return. 

SHIPMENT DAMAGE:

If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier.  We will then send out a replacement item for the original.  Notification of shipment damage cannot be used to cancel an order altogether.

If you have any questions regarding these policies, please contact us (704) 312-2575 

 



Returns

OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Please read below:

IMPORTANT

Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty. 

RETURNS AND EXCHANGES

Please email returns@orthobracing.com to initiate a return or exchange to receive an RA# after verifying your purchase is eligible for exchange or refund. 

EXCHANGES

Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.

All items must be in NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads). There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: CS@OrthoBracing.com.

If you have additional questions please contact customer support by phone (704)312-2575 or email cs@orthobracing.com, during normal business hours (9:00am-1pm EST).

RETURNS

Returns are accepted if returned within 14-days of delivery, and are in NEW, UNUSED condition and are in their original packaging with documentation.

A 20% restocking fee will apply. 

Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.

OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund. 

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

OrthoBracing.com
1900 Bancroft Street
Suite J
Charlotte, NC 28206

The below items are NOT ELIGIBLE for return or exchange:

  • Cold Therapy Units
  • Cold Therapy Pads/Wraps
  • Used Braces
  • Sterile dressings and pads
  • Products without original packaging
  • Cervical Traction Devices
  • TENS units

Because cold therapy products come in contact with incisions after orthopedic surgery and use municipal water, we have to make the assumption that once they leave our facility they have been used. We cannot, in good faith, ship this type of merchandise to another patient and have them bear the increased risk of getting an infection. For you as a customer, we want you to know that all cold therapy products coming from our warehouse have not been used by another customer in any manner.

The above products are available for warranty replacement, if defective, only. If you have a question about the return eligibility of a particular product please contact customer service at cs@orthobracing.com .

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.

**If you have any questions regarding the refund policies, please contact cs@orthobracing.com. **


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