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Replacement Parts

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All Cold Therapy Products

Polar Care Kodiak

Polar Care Wave

Polar Care Cube

Polar Care Glacier

Iceman Clear3

Iceman Classic

Aircast Cryo Cuff

Iceless Cold Therapy

Breg Fusion Knee Brace

Breg Knee Braces

All Knee Braces

DonJoy Knee Braces

Shoulder Braces

All Braces

All Back Braces

DonJoy Back Braces

All Braces

Orthotics

Traction

Compression Sleeves

Rehabilitation Equipment

Chattanooga Electrotherapy

Chattanooga Ultrasound Machines

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Universal Reusable Ice Bag Packs

OB4

In-stock:
Next day shipping available

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6 MONTH WARRANTY
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The Cold Therapy universal reusable ice bag packs are an accessory for your cold therapy device. It is typical for four (4) bags to fit inside a cooler at a time. 

Simply add water 60% up to the seal line, seal and freeze these reusable ice bag packs.

In your first couple of days after surgery you are going to love your ice machine. Reduce your trips to the freezer for ice with these easy to use, long-lasting reusable ice packs. 

The ice bags help keep your water colder longer than traditional ice cubes (its a surface area thing).  It allows you to rotate frozen packs instead of dishing out ice cubes. Is it a luxury? Yes, but it is undeniable that it is a great addition to any cooler purchase. 

Below is a direct quote from a customer explaining why and how these little bags are so useful...

"The machine take 2.5 lbs of ice each time you set it up. I got two 5 lbs bags of ice and each bag was two sessions for my husband. Lucky for me I had a freezer I could put the other bag in. Once the Breg Bags arrived I was able to have ice for my husband without having to run out to the gas station for bags of ice. Well worth the investment."

Specification: 

Universal Reusable Ice Bags Packs: 

  • 5" x 8"
  • Fully frozen in about an hour in your freezer
  • Keeps your cooler water cold for 3 hours
  • Compatible with the following coolers: 
  • Tough plastic exterior with water that freezes inside. 
  • Volumetric capacity is 5 ounces
  • 6 Month warranty
  • The blue in the pictures is to show water. These are not blue gel bags. Those would thaw incredibly fast. Just for demonstration purposes. 


Returns

OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Our return policy serves to protect the integrity of our products, as well as to provide full transparency to our loyal customers. We understand that our customers expect the products they receive to be compliant and sanitary, and our goal is to meet those expectations.

IMPORTANT

Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty. 

WARRANTY

Almost all products sold on OrthoBracing.com are available for warranty replacement, if defective. If you have a question about the return eligibility of a particular product please submit a warranty claim form.

We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.

RETURNS AND EXCHANGES

Please email returns@orthobracing.com to initiate a return or exchange to receive an RA# OR simply go to this link and follow the prompts. 

LOST PACKAGE POLICY

  • Packages that show delivered via tracking number are not eligible for refunds. We ask that you please check with your neighbors and other occupants before submitting a claim.  Packages can often be recovered or located by the carrier via a claim. Please contact the appropriate carrier to start a claim.  FedEx- 1-800-463-3339; USPS- Local post office phone number; UPS 1-800-742-5877.  If the carrier determines that the package is lost, please contact us with your case number so that we can investigate further and assist you. 

EXCHANGES

Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.

All items must be in NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads).  There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: CS@OrthoBracing.com.

If you have additional questions please contact customer support by phone (704)312-2575 or email cs@orthobracing.com, during normal business hours (9:00am-1pm EST).

RETURNS

To qualify for a return/refund, product(s) must be in the original, UNOPENED, manufacturer's packaging. We cannot accept opened packages, with no exceptions. In the case that a product is sent back to us opened, the possibility of a refund will be void. Orthobracing.com places a label on certain items that are not in sealed packages by the manufacturer for the safety of our customers. Returned items with this label must be intact (not cut) to receive a refund. If this label has been removed or tampered with, the possibility of a refund will be void. 

Returns are accepted if returned within 14-days of delivery, are in NEW / UNUSED condition, are in their original packaging with documentation and the blue security tape is still 100% intact. If all conditions are met, a 25% restocking fee will apply. A restocking fee will apply on all returns, with no exceptions. 

Because cold therapy products come in contact with incisions after orthopedic surgery and use municipal water, we have to make the assumption that once they leave our facility they have been used. We cannot, in good faith, ship this type of merchandise to another patient and have them bear the increased risk of getting an infection. For you as a customer, we want you to know that all cold therapy products coming from our warehouse have not been used by another customer in any manner. All sales final on cold therapy products. Cold therapy machines and pads are not returnable, if there is an issue with performance of your products, you are eligible for a warranty replacement.

Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.

OrthoBracing.com will not be responsible for lost return packages.  Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund. 

Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.

OrthoBracing.com
1900 Bancroft Street
Suite J
Charlotte, NC 28206

The below items are NOT ELIGIBLE for return or exchange:

  • Cold Therapy Units
  • Cold Therapy Pads/Wraps
  • Used Braces
  • Sterile dressings and pads
  • Products without original packaging
  • Cervical Traction Devices
  • TENS units
Cold therapy machines and pads are not returnable, if there is an issue with performance of your products, you are eligible for a warranty replacement.

**If you have any questions regarding the refund policies, please contact cs@orthobracing.com. **

SUBMIT A RETURN/EXCHANGE FORM

Return/exchange form



SHIPPING INFORMATION:

All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. 

We offer free shipping on all orders over $188.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $188.00

Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address.  The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.

*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*

"Overnight", "Next Day Air", and "2nd Day Air" refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.

"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.

SHIPPING RATES:

Shipping Method

Estimated Shipping Time

Cost

Economy

7-10 Business Days*

Free

Standard Shipping

4-5 Business Days**

$9.99

Express

2-3 Business Days

Calculated at Checkout

Overnight

1 Business Day

Calculated at Checkout

 * OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.

FREE SHIPPING OFFERS:

  • Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
  • If Expedited shipping is needed, charges still apply.
  • OrthoBracing.com’s special offers may not be combined with any previously placed orders.

SHIPMENT TIME FRAME:

  • Orders placed by 12 noon EST will generally ship the same day or next-day depending on the product and warehouse location, pending credit approval and inventory status. Customers needing delivery to arrive by a certain date should choose an expedited shipping method.
  • Orders are processed and shipped with priority given to overnight, 2nd-day air and 3-day select orders. Ground orders are shipped as soon as possible but may be delayed due to inventory status.
  • Eastern Standard Time is used when placing and shipping orders.
  • The customer is responsible for all return shipping charges when returning an item for an exchange or for a return. See Return Policy for determining if a product is eligible for exchange or return. 

SHIPMENT DAMAGE:

If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier.  We will then send out a replacement item for the original.  Notification of shipment damage cannot be used to cancel an order altogether.

If you have any questions regarding these policies, please contact us (704) 312-2575 

Shipping Refund Request:

Shipping Refund Request Form 



Our mission is to deliver quality products through our nearly two decades in healthcare. With the opioid epidemic raging, our products provide a unique way for customers to deal with their pain and rehabilitation. We've seen the positive effects our products make on the lives of our customers and we are excited to serve you! 

  • Having someone who knows the ins-and-outs of surgery is important when you are deciding where to purchase your recovery products.
  • We have seen these products work first hand, we weeded out the 100s of products that do not work and we concentrate on the ones that really provide benefit.
  • We have also invested in +150 articles developing resources to educate you on the pros and cons of the products.
  • We offer same day shipping on a vast majority of our products that we warehouse here in Charlotte, North Carolina. We know that you need your recovery items fast, communication to be clear and we work tirelessly to delivery you great customer service.
  • And our customer success employees aim to give you the very best service and advice we can. 
  • Strangely enough, we believe love is a more important ingredient in your recovery than the mechanics and details of a single product. If you receive advice from us, just the way we would give it to our loved ones, we think we can do the most good in the world--and that is something we are proud to deliver to you. 

Family and small business...

We are a small, but mighty staff...

When you can work with your family it blurs the line between having fun and work. Eve (7)  is our consummate helper with small boxes. Henson (9) loves to measure boxes, stack them, and occasionally build forts. Jordan is the analyzer and numbers guy. I am an attorney by training, photography lover by choice and all around level-headed problem fixer. 

Stacy is a true gem of a human being! If 1000 people where in a room, Stacy would be the #1 most calm under pressure and is also one of the most patient persons you will ever meet. Our customers love the help they receive from Stacy and our customer service reviews show it!

Mary Grace is our absolute all-star at OrthoBracing.com! Customers love her, she has an amazing Spotify play list and she brings lots of laughter (and the occasional British accent) to the office. We are so lucky to have her work alongside us as this business serves more and more people. 

Customer Reviews

Based on 4 reviews
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D
DDK
Reusable Ice Bags

The reusable ice bags are a great accessory. No need to keep loading the machine with ice cubes. I bought 8 bags so I’ll always ice ready to pop in my Breg Polar Care Kodiak.

W
W Zuppinger
Buy the Bags

Bags make it much easier to use the machine.

M
Mark
Very convenient

Much easier than ice cubes! One of twelve water bags sprung a leak. But great alternative to cube ice.

j
john Arbuckle
Works well

Works well no.mess no fuss

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