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Replacement Parts

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Staff Pick

Pick for Universal (Multiple Body Areas)
The Iceman Clear3 has the best universal pad allowing it to be used on many different body parts.

DonJoy Iceman Clear3 Universal XL

Best Price Guarantee
Size Guide

Find your size

DonJoy Iceman Clear3 Universal XL

The number that matters most: Shoulder pads run big. Chest under 42 in (107 cm)? Choose the small shoulder pad.
width length

How to measure

  1. Pick the padFind the row for the body part you're treating.
  2. Shoulder onlyWrap a soft tape measure around your chest. Under 42 in (107 cm)? Choose the small shoulder pad. 42 in or more? Choose the regular one.
  3. Hose lengthUniversal XL pads come with a standard 6.5 in (17 cm) hose or an extended 15 in (38 cm) hose.

Use a soft, flexible tape measure. Keep it snug but not tight.

Size chart

PadCatalog #Pad sizeNotesSize by this
Universal11-0679-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal, extended hose11-0680-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal XL11-0681-9-00000 12 × 11.34 in≈ 30 × 29 cm6.5 in hose≈ 17 cm
Universal XL, extended hose11-0682-9-00000 12 × 11.34 in≈ 30 × 29 cm15 in hose≈ 38 cm
Knee11-1268-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Shoulder, small11-1397-9-00000 12.75 × 19 × 12.25 in≈ 32 × 48 × 31 cmChest under 42 in (107 cm)
Shoulder, regular11-1334-9-00000 14 × 23 × 12.5 in≈ 36 × 58 × 32 cmChest 42 in (107 cm) or more
  • ≈ cm converted from inches by OrthoBracing and rounded to the nearest cm.
Not sure?Not sure which pad? Call us at (704) 312-2575 before you order. We'll help you pick.

Still not sure? Call (704) 312-2575 and we'll help you choose.

Size Guide

Find your size

DonJoy Iceman Clear3 Universal XL

The number that matters most: Shoulder pads run big. Chest under 42 in (107 cm)? Choose the small shoulder pad.
width length

How to measure

  1. Pick the padFind the row for the body part you're treating.
  2. Shoulder onlyWrap a soft tape measure around your chest. Under 42 in (107 cm)? Choose the small shoulder pad. 42 in or more? Choose the regular one.
  3. Hose lengthUniversal XL pads come with a standard 6.5 in (17 cm) hose or an extended 15 in (38 cm) hose.

Use a soft, flexible tape measure. Keep it snug but not tight.

Size chart

PadCatalog #Pad sizeNotesSize by this
Universal11-0679-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal, extended hose11-0680-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal XL11-0681-9-00000 12 × 11.34 in≈ 30 × 29 cm6.5 in hose≈ 17 cm
Universal XL, extended hose11-0682-9-00000 12 × 11.34 in≈ 30 × 29 cm15 in hose≈ 38 cm
Knee11-1268-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Shoulder, small11-1397-9-00000 12.75 × 19 × 12.25 in≈ 32 × 48 × 31 cmChest under 42 in (107 cm)
Shoulder, regular11-1334-9-00000 14 × 23 × 12.5 in≈ 36 × 58 × 32 cmChest 42 in (107 cm) or more
  • ≈ cm converted from inches by OrthoBracing and rounded to the nearest cm.
Not sure?Not sure which pad? Call us at (704) 312-2575 before you order. We'll help you pick.

Still not sure? Call (704) 312-2575 and we'll help you choose.

In-stock:
Next day shipping available
HSA / FSA Approved
6 Month Cooler / 1 Month Pad Manufacturer Warranty
Free Shipping

Frequently Bought Together

DonJoy Iceman Sterile Dressing Accessories
Universal Reusable Ice Bag Packs
Hygiene & Exchange Policy: Final sale once shipped—opened items cannot be returned or restocked. Unopened items in the manufacturer's factory-sealed packaging may be exchanged; covered solely by DonJoy's limited warranty (6 months cooler, 1 month wrap-on pads). Details →
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Sales History

Purchased by 500+ customers

#6 in Cold Therapy
#2 in Wrist Cold Therapy
#6 in Shoulder Cold Therapy
#7 in Knee Cold Therapy
#7 in Hip Cold Therapy

Size chart

Find your size

DonJoy Iceman Clear3 Universal XL

The number that matters most: Shoulder pads run big. Chest under 42 in (107 cm)? Choose the small shoulder pad.
width length

How to measure

  1. Pick the padFind the row for the body part you're treating.
  2. Shoulder onlyWrap a soft tape measure around your chest. Under 42 in (107 cm)? Choose the small shoulder pad. 42 in or more? Choose the regular one.
  3. Hose lengthUniversal XL pads come with a standard 6.5 in (17 cm) hose or an extended 15 in (38 cm) hose.

Use a soft, flexible tape measure. Keep it snug but not tight.

Size chart

PadCatalog #Pad sizeNotesSize by this
Universal11-0679-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal, extended hose11-0680-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Universal XL11-0681-9-00000 12 × 11.34 in≈ 30 × 29 cm6.5 in hose≈ 17 cm
Universal XL, extended hose11-0682-9-00000 12 × 11.34 in≈ 30 × 29 cm15 in hose≈ 38 cm
Knee11-1268-9-00000 10.85 × 11.34 in≈ 28 × 29 cm—
Shoulder, small11-1397-9-00000 12.75 × 19 × 12.25 in≈ 32 × 48 × 31 cmChest under 42 in (107 cm)
Shoulder, regular11-1334-9-00000 14 × 23 × 12.5 in≈ 36 × 58 × 32 cmChest 42 in (107 cm) or more
  • ≈ cm converted from inches by OrthoBracing and rounded to the nearest cm.
Not sure?Not sure which pad? Call us at (704) 312-2575 before you order. We'll help you pick.

Still not sure? Call (704) 312-2575 and we'll help you choose.

Product Details
About Us
Terms of Use
Shipping
Reviews

Who the DonJoy IceMan CLEAR3 with Universal XL pad is for

This listing pairs the DonJoy IceMan CLEAR3 cold therapy unit (11-0493) with the Universal XL wrap-on pad (11-0681-9-00000). It suits people with a larger knee, thigh or other area that the standard universal pad doesn't fully cover. You can also buy the cooler alone.

How the IceMan CLEAR3 works

The CLEAR3 pumps ice water through the pad to give steady cold after surgery, as your doctor directs. DonJoy uses a patented semi-closed loop that helps hold the water temperature even. There's no temperature dial.

Choose your option

  • Universal XL pad, 6.5" hose: 11-0681-9-00000, 12" x 11.34"
  • Universal XL pad, 15" extended hose: 11-0682-9-00000, same pad size
  • Cooler only: 11-0493, no pad

DonJoy also makes sterile and non-sterile dressings to put between the pad and skin. See IceMan sterile dressings.

Sizing tips for IceMan pads

  • Shoulder: DonJoy's shoulder pads fit large. Below a 42-inch chest, go with the small pad; 42 inches and up, the regular.
  • Shoulder pad sizes: regular 14" x 23" x 12.5", small 12.75" x 19" x 12.25".
  • Hoses come in two lengths: 6.5 in (standard) or 15 in (extended).
  • For the lumbar area, use the large rectangle (9.76" x 13.75"). For a wrist, use the small rectangle. After bunion surgery, use the forefoot pad.

Does the IceMan CLEAR3 have a temperature knob?

No.

Video: DonJoy IceMan in-service



SHIPPING INFORMATION:

All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. 

We offer free shipping on all orders over $200.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $200.00

Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address.  The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.

*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*

"Overnight", "Next Day Air", and "2nd Day Air" refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.

"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.

SHIPPING RATES:

Shipping Method

Estimated Shipping Time

Cost

Economy

7-10 Business Days*

Free

Standard Shipping

4-5 Business Days**

$9.99

Express

2-3 Business Days

Calculated at Checkout

Overnight

1 Business Day

Calculated at Checkout

 * OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.

FREE SHIPPING OFFERS:

  • Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
  • If Expedited shipping is needed, charges still apply.
  • OrthoBracing.com’s special offers may not be combined with any previously placed orders.

SHIPMENT TIME FRAME:

  • Orders placed by 12 noon EST will generally ship the same day or next-day depending on the product and warehouse location, pending credit approval and inventory status. Customers needing delivery to arrive by a certain date should choose an expedited shipping method.
  • Orders are processed and shipped with priority given to overnight, 2nd-day air and 3-day select orders. Ground orders are shipped as soon as possible but may be delayed due to inventory status.
  • Eastern Standard Time is used when placing and shipping orders.
  • The customer is responsible for all return shipping charges when returning an item for an exchange or for a return. See Return Policy for determining if a product is eligible for exchange or return. 
SHIPPING DELAYS DUE TO UNCONTROLLABLE EVENTS:

While we always work to get your order to you as quickly as possible, delivery delays can occasionally occur due to factors beyond anyone’s control. FedEx and UPS do not issue refunds or shipping credits for delays caused by inclement weather or other unforeseen events, such as natural disasters, actions by public authorities, or labor disruptions. Because these situations are outside the carrier’s control, we’re unable to offer refunds or credits for shipping delays related to them. We appreciate your understanding and patience when these rare circumstances arise.

SHIPMENT DAMAGE:

If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier.  We will then send out a replacement item for the original.  Notification of shipment damage cannot be used to cancel an order altogether.

If you have any questions regarding these policies, please contact us (704) 312-2575 

Shipping Refund Request:

Shipping Refund Request Form 



Our mission is to deliver quality products through our nearly two decades in healthcare, so you can handle rehab and recovery at home. We've seen the positive effects our products make on the lives of our customers and we are excited to serve you! 

  • Having someone who knows the ins-and-outs of surgery is important when you are deciding where to purchase your recovery products.
  • We have seen these products work first hand, we weeded out the 100s of products that do not work and we concentrate on the ones that really provide benefit.
  • We have also invested in +150 articles developing resources to educate you on the pros and cons of the products.
  • We offer same day shipping on a vast majority of our products that we warehouse here in Charlotte, North Carolina. We know that you need your recovery items fast, communication to be clear and we work tirelessly to delivery you great customer service.
  • And our customer success employees aim to give you the very best service and advice we can. 
  • Strangely enough, we believe love is a more important ingredient in your recovery than the mechanics and details of a single product. If you receive advice from us, just the way we would give it to our loved ones, we think we can do the most good in the world--and that is something we are proud to deliver to you. 

Family and small business...

We are a small, but mighty staff...

When you can work with your family it blurs the line between having fun and work. Eve (7)  is our consummate helper with small boxes. Henson (9) loves to measure boxes, stack them, and occasionally build forts. Jordan is the analyzer and numbers guy. I am an attorney by training, photography lover by choice and all around level-headed problem fixer. 

Stacy is a true gem of a human being! If 1000 people where in a room, Stacy would be the #1 most calm under pressure and is also one of the most patient persons you will ever meet. Our customers love the help they receive from Stacy and our customer service reviews show it!

Mary Grace is our absolute all-star at OrthoBracing.com! Customers love her, she has an amazing Spotify play list and she brings lots of laughter (and the occasional British accent) to the office. We are so lucky to have her work alongside us as this business serves more and more people. 

  • 5 stars: 270 (91%)
  • 4 stars: 21 (7%)
  • 3 stars: 3 (1%)
  • 2 stars: 2 (1%)
  • 1 star: 1 (0%)
Some of the reviews shown are from related products the merchant grouped with this one.
K
Kari F.
DonJoy replacement pad

I have an older DonJoy ice machine and needed a new pad for it as I was getting a total knee replacement. I was so happy to see that all models, new and old use the same connectors so I was able to easily replace the pad and knew the connectors would work! Awesome! The pad works perfectly with my machine!

A
Amata Miller
Excellent!

It is exactly how described and will be most helpful after I get gone from Knee surgery in a few days! Thank you!

A
Albert LaGrange
Just what I needed

I was attempting to use the universal pad on my shoulder, but it was difficult to get good coverage. I searched online and was happy to find this shoulder pad at reasonable price. The order process went smoothly, and shipping info communicated to me right away. I received it earlier than expected, and pleasantly surprised that it included the three bands for attachment.

Enjoy!

M
Margaret
Perfect fit

This replacement part fit perfectly with my machine. Thanks

Much appreciated!

C
Christine Bolduc

DonJoy IceMan Power Supply Accessory

m
martiheg
Ice Ice Baby? Nice Nice Baby!

Wow, did this shoulder wrap and ice machine deliver! I've been wearing it intermittently during the day and every night since my rotator cuff surgery a week ago and I am SO happy with my recovery. The machine is far quieter than I would have guessed (think white noise machine on low) and the shoulder cuff covers the entire affected area. The 3 Velcro straps provide all the custom fitting you'd need. In between sleep position changes, I've been able to get quality sleep, which has greatly helped with healing.

S
Susan Dorn
LOVE THIS MACHINE

I ordered a knee replacement pad because I wore out the original I bought in 2021. The cold water distribution is good but I am disappointed in two changes. First the patella pad is gone. I found that useful for adherring the velcro. Now I have trouble sticking the velcro without rubbing my skin. Plus the pad is thinner and the outside plastic material is stiffer. It is less comfortable than the old one. I wish you would have left the design and material the same.

Hi Susan.

Thank you for sharing your feedback and for being a loyal user of the system since 2021. We’re glad to hear the cold water distribution is working well for you.

Regarding the changes you mentioned—the thinner pad, stiffer material, and removal of the patella pad—these were updates made by the manufacturer, DonJoy, and we don’t have control over design changes. For more details or to share your feedback directly, we recommend reaching out to DonJoy, as they make the final decisions on product design.

We appreciate your input and hope your knee replacement pad continues to support your recovery.

B
Brooks Ogden Sr.
Customer service

Customer service was excellent! I ordered the wrong power supply and replacement pad and they caught it and notified me. I just had back surgery and the DonJoy Iceman is working great!

L
Louis Craver
Poor design

The pad is very hard to fit and give good coverage.The design just doesn't really allow a good tight fit to put ice cold water where you need to have the coverage. I ended up using conventional ice packs

Hi Louis.

Thank you for sharing your feedback on the DonJoy Iceman Shoulder Pad.

We’re sorry to hear that you found it difficult to achieve the coverage and fit you were hoping for. For best results, we recommend following the sizing chart and fitting instructions listed on the product page, which can help ensure a proper, secure fit and optimal cold therapy.

We didn’t receive any communication from you regarding these concerns, but our team is always happy to provide guidance or troubleshooting to help you get the most out of your system.

K
Kim Guinnane

DonJoy® IceMan Replacement Pads

L
Linda Hagan

Very pleased with the sterile pads. Easy to install.

H
Heather Morrison
Very good

Arrived quickly and has been a godsend for pain control.

C
Claire Dernbach
Shoulder Pad

Be sure to order a small for women. Large works too but too big.

M
Mark Beasley
Absolutely Necessary

Recovering from rotator cuff surgery. This wrap on pad is absolutely necessary—excellent fit if you follow the fit instructions. The pad that comes with the Donjoy Iceman is not sufficient for a total shoulder application. Get this one. Get the 12-pack ice bag packs also. The ability to constantly rotate them through the Iceman is invaluable.

J
Jerri

Great product! This machine gets very cold. Happy I bought it!

R
Roxann Cordova
Amazing

My husband had a total shoulder revision. He is not a fan of ice packs that he has used in the past. His Dr recommended an iceman machine which we never heard of so thought we would purchase one. It has been a blessing. My husband actually wants it on his shoulder. The coldness takes away a lot of the burning he has. We are only on day 2 1/2 of using it. We have heard nothing but good things on the iceman machine. We would highly recommend it to any one getting surgery. Thank you so much

M
Merrill Ott
Great product for arthritic knees!

Easy to set up and use, and my husband loves the pain control pre-surgery! We use small water bottles that we freeze and then use instead of ice, the system retains the cold water for hours, making repeated cold therapy simple and effective!

M
Marion Green

DonJoy® IceMan Sterile Pad Accessories

W
William Mullins
DonJoy Iceman Clear3 Shoulder

I tried it several times prior to my shoulder replacement surgery, and it works well. Waiting to see how it works/feels after my surgery next month.

M
Mary Ellen Hawley
A must for post-op

The Don Joy Ice Man Classic has been an enormous help in rehab after my total knee replacement almost two weeks ago. The consistent cooling effect is so soothing, especially after PT! I did receive a defective pad, but they quickly air-flighted a new one overnight. I don’t think I’ve ever seen the level of customer service that
Orthobracing has; it’s top notch!

K
Kevin Callahan
Double check the connections

My Don Joy ice machine worked well after my LTKR. I previously had an older version of the same machine that a friend gave me for my RTKR. I have to say it seemed like the connectors between the knee pad and tubing were better on the older version. The newer one occasionally popped off even after I had securely attached the connectors. So watch out for that while using as the icy water flow to the pad stops when a connector is not attached.

M
MJ Hall
Saving Grace

My husband is on day 3 following shoulder replacement surgery. We have used the iceman religiously since surgery and can only say the results have been unbelievably good. HE is only experiencing a minor ache at the surgical site and we attribute it to the suppression of inflammation by this device. To be only on extra strength Tylenol starting day 3 after surgery seems unheard of. But thankfully it us our reality and we are so grateful.

W
William Brown
Ice Machine

Great therapy machine. I am 12 weeks post knee replacement surgery. I use my ice machine at 2 times per day for 30 minutes. Amazing what it has done for the swelling post surgery. It works when follow your PT’s advice. Oh by the way I have reached 145 degrees knee bend!

M
Mike Weldon
Very Needed Device for Knee Replacement Recovery

I bought this unit for my wife as she recovers from knee replacement surgery.
It has been a godsend as I’m not sure how we could have done without it.
I’ve used bag ice, 10 pound bags will last almost 2 days. I found that to be the easiest way to fill it.

J
Janet Gilmor
Excellent

Thank you for rushing the order to get to me in time for my son’s shoulder surgery.

G
Gregor Gardner
Excellent Service + Great Product

(1) SERVICE: my interaction with Jordan, Stacy, and others has been friendly, respectful, efficient, professional, responsive in communication, quick shipping. Couldn't ask for better.

(2) PRODUCT: I have only been using the Iceman for 1 week (daily) so cannot yet speak to its durability. However so far I love it! The ice water coursing through the pad on my ache-y knee is wonderful. I am not using it post-surgery, like many. I am 64 and have chronic ache-y and twinge-y pain in my right knee (& s.t. left knee) due to a torn meniscus (already scoped once) and arthritis. So I'm using it as needed for pain, or after working out, skiing, etc. and exertion. I'm totally jazzed to have this machine to use on my bum knee and whatever other vintage 1960 parts go bad on me moving ahead.

(3) TIPS: (1) instead of using ice, use 4-5 small plastic water bottles of frozen water. (They are better than re-freezable gel packs which could leak gel if they have tears). The ice--being bigger--lasts longer than cubes--I've found it stays sufficiently cold for hours; and you can have another set of bottles in the freezer so you can switch out as needed. (2) Unless you really need the extra length, the REGULAR length hose on the universal pad is sufficient (I bought the extended hose and it turns out to be overkill for me); (3) Be sure to place the Iceman unit on a stable surface and pay attention as you shift around when the pad is on you. I did not pay attention at one point and, in shifting my position in bed, (with the hose attached to the pad on my knee) I pulled the Iceman off it's stand. Leave a little slack in the hose and just be aware, as I wasn't.

(One thing I wish this very simple (but effective) unit had is an On/Off switch. Not a big deal, but it means that you have to plug in/plug out--either at the machine or the outlet--to turn the pump on and off vs. just flicking a switch. A rather strange omission in the design.)

All in all I'm a very happy camper and pleased to have this great device to ease the pain and speed the healing as needed. Thank you!

J
Jennifer Margiotta
Not Feasible for Some People

I really wanted to enjoy the DonJoy Iceman Clear3 Universal XL, but it was not feasible for me, and I regret purchasing it. I purchased the machine after foot surgery (not for a bunion) hoping that it would make it easier to keep my foot iced to reduce the swelling. It wound up being more bother than my refillable ice-cold pack. Here is why: 1) You need a LOT of ice. Like at least the entire bag of ice if you were to purchase ice from the grocery store. And I have a fridge that makes ice cubes, but to fill the container up to the recommended line required ALL the ice cubes in my ice drawer. This essentially meant that I could only use it once a day (since it takes 24 hours to replenish the ice drawer), 2) It is HEAVY once it is filled and awkward to bring from one room to the other. So, if you are like me and non-weightbearing for the next several weeks, you will need a helper to take it from the ice source to wherever you are going to be sitting when you are icing, and 3) It never really got cold enough. This part I could not understand since the entire container was filled with ice. My cheap refillable ice-cold pack stayed cold longer than the IceMan. I wound up abandoning the IceMan and going back to using my refillable ice-cold pack. The website does a good job warning you that the IceMans are not returnable. But I was so certain this was going to be perfect for my condition that I did not think I would regret making the purchase. I am really curious to know how people have so much ice available. I think if I had a commercial ice maker that would have worked. Maybe people are purchasing 2 bags of ice from the 7/11 everyday?

JM, very soory to hear about your challenges during recovery. You are certainly right about the amount of ice these machines require. We offer refillable/reusable bags that you can rotate in and our during the day. The bags work great to keep the water cool and your freezer will not be working overtime trying to product the cubes. You are also rigth about it being heavy, especially when you are non-weight bearing. The bags can alleaviate some of that because when the ice melts in the bags you do not have to empty out the machine (i.e. walk to the sink, dump out the canister, refill with ice cubes, etc.).

After the Easter Holiday, we will send you a 12 pack of the reusable bags -- on us. Let us know if that helps mitigate some of the downside of not being ambulatory.

Customer Success Team

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