TheDonJoy Tru Pull Lite Open Knee Braceis one of the shortest, most low profile patella brace models on the bracing market today. DonJoy's Tru Pull Lite open front features a bifurcated strap that dynamically pulls the patella into proper patellar alignment which reduces pain.
The double thickness rubber buttress provides a stabilizing "pull" against the outside aspect of the patella for a consistent corrective force. This ensures proper
patellar alignment and consistent
off-loading to reduce pain.
DonJoy's Tru Pull Lite Open Knee Brace has two buttress flaps that direct a more "tru"
stabilizing force towards the knee as it repeatedly flexes and extends.
The brace is antimicrobial, hypoallergenic, and breathable for total comfort. It wicks perspiration away from the knee which aide in your overall comfort and helps increase longevity.
DonJoy's Tru Pull Lite knee brace is ideal for patients with
mild subluxation, mal-tracking, patella arthritis, patellofemoral dysfunction Mild to moderate anterior knee pain, lateral subluxation and patellar maltracking
When it comes to selecting a knee brace, the range of options can be intimidating. You want to select one specialized for you and your needs.
The DonJoy Tru Pull Lite knee brace is a unique brace that provides superior patella support. The low-profile design is comfortable for all-day wear.
Whether you're at work or in the gym, let DonJoy help you get back out there with our superior knee braces.
Video: How to use the DonJoy Tru Pull Lite Patella Stabilizer
DonJoy Tru-Pull Lite Knee Brace Features:
Constructed with materials such as : Breath-O-Prene®, MicroMesh and Anti-microbial fabrics - Comfortable, lightweight, moisture-wicking, hypoallergenic materials
Often used to treat: Anterior knee pain, Patella instability as a result of subluxation/dislocation, Patellofemoral pain syndrome resulting from poor tracking of the kneecap.
Only 8.5 inches long.
Semi-flexible nylon hinges stabilize the knee / provide moderate medial/lateral support.
Soft and tacky buttress makes contact directly with the skin providing a constant corrective force on the kneecap during athletic activities.
Low-profile patella support brace is designed with pull straps above and below the patella (kneecap).
Perfect for runners, recreational athletes, and patients needing to wear a patellofemoral stabilizing brace over long periods of time.
Suitable for both men and women.
Right and left specific.
Seven sizes available - please see our sizing chart tab above for important measurement guidelines. Note that these braces run small.
DonJoy Global
Sizing Chart
Take the measurement of your thigh and calf 6" above and below your kneecap using a flexible type tape measure. Use the diameter you measure here to choose your size.
Note:This product
runs small. If you measure between sizes we recommend going up one size for optimum comfort and fit.
PRO TIP:
If a patient's knee is swollen, or if you are undergoing surgery and take your measurements pre-operatively, the brace will be too small. Keep swelling in mind when deciding on a size.
Size
Thigh
Knee Center
Calf
XS
13" - 15 1/2"
12"-13"
10"-12"
S
15 1/2" - 18 1/2"
13"-14"
12"-14"
M
18 1/2"- 21"
14"-15"
14"-16"
L
21"- 23 1/2"
15"-17"
16"-18"
XL
23 1/2" - 26 1/2"
17"-19"
18"-20"
XXL
26 1/2" - 29 1/2"
19"-21"
20"-22"
XXXL
29 1/2" -32"
21" -23"
22" -24
1.Stand with your legs shoulder-width apart, legs slightly bent and leg muscles contracted.
2. Measure up six inches from the center of your knee with a tape measure, as shown.
3. Measure the circumference of your thigh at the 6-inch mark, as shown.
4. Measure down six inches from the center of your knee with a tape measure, as shown. Then measure the circumference of your calf at the 6-inch mark.
Product Overview
Product Overview
The DonJoy Tru-Pull Lite Knee Brace is designed to address patella tracking issues. The most common of these issues ispatellar tracking disorder.
When this disorder is present in patients, the kneecap frequently slides out of place and causes mild to severe pain. The kneecap typically shifts either to the left or right of its proper alignment.
Bracing is an excellent treatment for patellar tracking disorder. It also helps relieve mild to moderate knee pain. The support it provides is perfect for patients with lateral subluxation and patellofemoral dysfunction.
The low-profile design of the DonJoy Tru-Pull Liteis perfect for people who need extra knee support during daily activities such as working, going to school, or running errands.
If you have mild to moderate patella instabilities, you know that a dislocation can ruin your entire day. Worse, it can cause more serious knee injuries if not treated properly.
The Tru-Pull Lite's two-pronged strap velcros closed both above and below the kneecap. This pressure of the straps eases the patella into proper alignment and reduces pain from patellar tracking disorder.
The brace also features a unique support pad. The pad sits against the side of the patella and provides a soft, but tacky connection with the skin. This provides additional patellar support and ensures maximum comfort.
Benefits of the DonJoy Tru-Pull Lite Open Knee Brace
We designed the Tru-Pull Lite to be a short, low-profile, and comfortable brace.
The straps above and below the kneecap velcro into place independently. They put a consistent and true pull on the kneecap during movement. If the patella starts to shift out of place, the pull of the straps realigns it.
Properly aligning the kneecap seriously reduces the pain that comes from patellofemoral problems like dislocating your kneecap. This is particularly useful for athletes like runners who need to be able to push through knee issues.
The DonJoy Tru-Pull Lite knee brace is designed to stay in place. It's constructed with independent anchors that prevent the brace from rotating. It also comes with removable plastic hinges that provide additional side-to-side stability.
The fabric of the knee sleeve wicks away sweat. It is lightweight and breathable, making it comfortable for both everyday and athletic use.
Our Tru-Pull Lite knee brace assists people with patella tracking issues. These are the primary patients who should use our hinged knee brace. Since the Tru-Pull Lite is the smallest and lightest of our knee braces, it is also useful as a knee brace for running.
The most common injury among runners is runner’s knee or patellofemoral syndrome. This is a general term that refers to pain in the front of the knee or around the kneecap. This kind of injury is often caused by overuse in sports that involve running or jumping.
Thepain associated with runner's kneeis typically dull and felt in one or both knees. This pain can range from mild to severe and gets worse during prolonged sitting or exercise. Jumping, climbing stairs, and squatting can also aggravate the injury.
If you are experiencing patellofemoral syndrome, you must provide your knees with extra support using a runner's knee brace. Braces like the Thru-Pull Light are perfect for giving your knee joint the support it needs to heal.
If you are an active runner, you can prevent patellofemoral syndrome by wearing knee sleeves while you train. It is also important to stretch properly before running and take time to let your knee joints get stronger.
Your muscular tissue develops faster than your joint tissue. That's why when beginning a new workout program or increasing the intensity of your current one, you should give your joints time to catch up with your muscles.
Patients healing from an ACL tear or other knee injury are also benefited by the use of a knee sleeve. The most important thing to do while you are healing is to provide the joint with as much support as possible. This is especially true for people who have to continue working or training during recovery.
How to Use A Donjoy Tru-Pull Lite Knee Brace
To use theDonJoy Tru-Pull Lite, simply slide the knee brace onto the correct position on your knee. Your kneecap should be visible through the large circular hole.
Next, adjust the straps above and below the kneecap to ensure that the patella maintains proper alignment. Make sure that the support pad sits comfortably against the skin of your knee. If discomfort occurs, readjust the top or bottom strap as necessary.
You can wear the brace with our without its nylon hinges. The hinges provide extra support when needed, but you can also wear the brace without them for extra mobility.
The Tru-Pull Lite is lightweight and comfortable for all-day use. It merges this comfort with providing maximum patella support.
Maintaining Your Knee Brace
Knee braces are worn directly on the skin, which makes frequent cleaning important. To clean your brace, use a clean washcloth and mild, soapy water on the side that sits next to the skin.
Extract and wash any removable pads, hinges, or accessories with mild detergent. Rinse them thoroughly and let them air dry. Use saddle soap on any leather piece.
Make sure that the brace is completely dry and that all soap residue has been washed away before putting it back on. If your brace isn't drying fast enough, use a hairdryer on the cool setting to speed along the drying process.
If the brace is exposed to saltwater, wash and rinse it thoroughly. Double-check the entire brace for any residue that can linger inside and cause irritation.
Avoid exposing your brace to extreme temperatures. For example, don't leave it inside a closed car on a hot or sunny day. Exposure to extreme temperatures can shorten the lifespan of your brace.
Check your brace occasionally for signs of wear. If you think that it needs repairs, contact us and let us know.
Alternatives
One of the benefits of knee braces is that they come in many different styles to treat many different types of injuries.
If you have an MCL or LCL injury, knee pain due to mild OA, previous meniscus tear, contusions, or patella instability, the DonJoy Economy Hinged Knee may be a better option for you.
This brace provides more coverage of the leg and delivers light support to the knee. It is ideal for daily activities, twisting, and side-to-side movements.
The brace is designed with flexible padded hinges, which makes it ideal for people who don't want to wear a rigid brace. It's also good for athletes who participate in sports like wrestling, rugby, or youth soccer and aren't allowed to wear a knee brace.
The
Economy Hinged Knee protects ligaments from re-injury, reduces swelling due to injury, eases pain associated with ligament instabilities, and helps prevent further injury when participating in sports. It's best for the protection and prevention of MCL/LCL ligament injuries and instabilities.
The brace can be used during day-to-day activities like work, errands, and walking. It is also ideal for sports that require a lot of movements like football, volleyball, cheerleading, soccer, and tennis.
The
DonJoy Playmaker II knee brace provides maximum coverage and support. It extends to the top of the thigh and middle of the calf.
This brace has durable external hinges that support the entire knee and leg. It is ideal for relief from ACL, MCL, and LCL injuries, as well as meniscus injuries and hyperextended knees.
It is best for sports like basketball, baseball, and soccer, which all require a significant amount of running. The brace is comfortable enough to wear all day but is typically used only during athletic training or events.
The undersleeve is worn beneath the knee brace. This prevents any irritation or chafing that might occur.
It's also a great choice for athletes that are wearing their knee brace frequently. The undersleeve keeps the interior of your knee brace clean so you don't have to worry about washing it as often.
Our DonJoy Sports Brace Cover is another great accessory. It's the perfect way to cover your knee brace to protect yourself and others during team sports. It also keeps your knee warmer and prevented the hinges from collecting dirt and debris.
FAQ
How much does the Donjoy Tru-Pull Lite cost?
The Tru-Pull Lite usually costs around $160.00. However, we are frequently running sales and promotions that lower the price between 10% and 50%. You can also pay in interest-free instalments via ShopPay.
Is this brace HSA/FSA approved?
Yes, all of our braces are HSA and FSA approved.
Does the Tru-Pull Lite stay in place?
The independent top and bottom straps allow for customized adjustments that help the brace stay in place. Ensure that the support pad sits comfortably against your skin and that the straps are snug but not too tight.
During what activities should you wear the brace?
The Tru-Pull Lite is best for sports that require intense cardio such as running or cycling. It is also light and comfortable enough to wear while working or running errands.
Shop Our Line of Knee Braces Today
At DonJoy, we believe in powering motion. Our philosophy is to get and keep people moving.
Let us do that for you today with the DonJoy Tru-Pull Lite knee brace. This comfortable brace provides superior patella support and is light enough to wear all day. Whether you're at work or in the gym, this brace will provide you with the support you need.
OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Our return policy serves to protect the integrity of our products, as well as to provide full transparency to our loyal customers. We understand that our customers expect the products they receive to be compliant and sanitary, and our goal is to meet those expectations.
IMPORTANT
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
WARRANTY
Almost all products sold on OrthoBracing.com are available for warranty replacement, if defective. If you have a question about the return eligibility of a particular product please submit a warranty claim form.
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.
RETURNS AND EXCHANGES
Please email
returns@orthobracing.com to initiate a return or exchange to receive an RA# OR simply go to
this linkand follow the prompts.
LOST PACKAGE POLICY
Packages that show delivered via tracking number arenot eligible for refunds. We ask that you please check with your neighbors and other occupants before submitting a claim. Packages can often be recovered or located by the carrier via a claim. Please contact the appropriate carrier to start a claim. FedEx- 1-800-463-3339; USPS- Local post office phone number; UPS 1-800-742-5877. If the carrier determines that the package is lost, please contact us with your case number so that we can investigate further and assist you.
EXCHANGES
Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.
All items must be in
NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads).There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address:
CS@OrthoBracing.com.
If you have additional questions please contact customer support by phone (704)312-2575 or email
cs@orthobracing.com, during normal business hours (9:00am-1pm EST).
RETURNS
To qualify for a return/refund, product(s) must be in the original, UNOPENED, manufacturer's packaging. We cannot accept opened packages, with no exceptions. In the case that a product is sent back to us opened, the possibility of a refund will be void. Orthobracing.com places a label on certain items that are not in sealed packages by the manufacturer for the safety of our customers. Returned items with this label must be intact (not cut) to receive a refund. If this label has been removed or tampered with, the possibility of a refund will be void.
Returns are accepted if returned within 14-days of delivery, are in NEW / UNUSED condition, are in their original packaging with documentation and the blue security tape is still 100% intact. If all conditions are met, a 25% restocking fee will apply.
A restocking fee will apply on all returns, with no exceptions.
Because cold therapy products come in contact with incisions after orthopedic surgery and use municipal water, we have to make the assumption that once they leave our facility they have been used. We cannot, in good faith, ship this type of merchandise to another patient and have them bear the increased risk of getting an infection. For you as a customer, we want you to know that all cold therapy products coming from our warehouse have not been used by another customer in any manner.
All sales final on cold therapy products. Cold therapy machines and pads are not returnable, if there is an issue with performance of your products, you are eligible for a warranty replacement.
Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address:
returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.
OrthoBracing.com will not be responsible for lost return packages.Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
OrthoBracing.com 1900 Bancroft Street Suite J Charlotte, NC 28206
The below items are NOT ELIGIBLE for return or exchange:
Cold Therapy Units
Cold Therapy Pads/Wraps
Used Braces
Sterile dressings and pads
Products without original packaging
Cervical Traction Devices
TENS units
Cold therapy machines and pads are not returnable, if there is an issue with performance of your products, you are eligible for a warranty replacement.
**If you have any questions regarding the refund policies, please contact
cs@orthobracing.com. **
All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules.
We offer free shipping on all orders over $188.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $188.00
Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address. The billing address must match the credit card address or the credit card will likely be declined. Please contact
CS@orthobracing.com for any clarification or assistance with this.
*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*
"Overnight", "Next Day Air", and "2nd Day Air" refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.
"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at
CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.
SHIPPING RATES:
Shipping Method
Estimated Shipping Time
Cost
Economy
7-10 Business Days*
Free
Standard Shipping
4-5 Business Days**
$9.99
Express
2-3 Business Days
Calculated at Checkout
Overnight
1 Business Day
Calculated at Checkout
* OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.
FREE SHIPPING OFFERS:
Free shipping offers apply to Standard Ground Shipping within the Continental U.S. only.
If Expedited shipping is needed, charges still apply.
OrthoBracing.com’s special offers may not be combined with any previously placed orders.
SHIPMENT TIME FRAME:
Orders placed by 12 noon EST will generally ship the same day or next-day depending on the product and warehouse location, pending credit approval and inventory status. Customers needing delivery to arrive by a certain date should choose an expedited shipping method.
Orders are processed and shipped with priority given to overnight, 2nd-day air and 3-day select orders. Ground orders are shipped as soon as possible but may be delayed due to inventory status.
Eastern Standard Time is used when placing and shipping orders.
The customer is responsible for all return shipping charges when returning an item for an exchange or for a return. See Return Policy for determining if a product is eligible for exchange or return.
SHIPMENT DAMAGE:
If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier. We will then send out a replacement item for the original. Notification of shipment damage cannot be used to cancel an order altogether.
If you have any questions regarding these policies, please contact us (704) 312-2575
Our mission is to deliver quality products through our nearly two decades in healthcare. With the opioid epidemic raging, our products provide a unique way for customers to deal with their pain and rehabilitation. We've seen the positive effects our products make on the lives of our customers and we are excited to serve you!
Having someone who knows the ins-and-outs of surgery is important when you are deciding where to purchase your recovery products.
We have seen these products work first hand, we weeded out the 100s of products that do not work and we concentrate on the ones that really provide benefit.
We have also invested in +150 articles developing resources to educate you on the pros and cons of the products.
We offer same day shipping on a vast majority of our products that we warehouse here in Charlotte, North Carolina. We know that you need your recovery items fast, communication to be clear and we work tirelessly to delivery you great customer service.
And our customer success employees aim to give you the very best service and advice we can.
Strangely enough, we believe
love is a more important ingredient in your recovery than the mechanics and details of a single product. If you receive advice from us, just the way we would give it to our loved ones, we think we can do the most good in the world--and that is something we are proud to deliver to you.
Family and small business...
We are a small, but mighty staff...
When you can work with your family it blurs the line between having fun and work. Eve (7) is our consummate helper with small boxes. Henson (9) loves to measure boxes, stack them, and occasionally build forts. Jordan is the analyzer and numbers guy. I am an attorney by training, photography lover by choice and all around level-headed problem fixer.
Stacy is a true gem of a human being! If 1000 people where in a room, Stacy would be the #1 most calm under pressure and is also one of the most patient persons you will ever meet. Our customers love the help they receive from Stacy and our customer service reviews show it!
Mary Grace is our absolute all-star at OrthoBracing.com! Customers love her, she has an amazing Spotify play list and she brings lots of laughter (and the occasional British accent) to the office. We are so lucky to have her work alongside us as this business serves more and more people.
The Tru-Pull lite knee brace has made walking easier and allowed me to keep most of my daily activities. Easy to put on and take off.
D
Deborah
This brace is great now that I found the right size. Definitely runs on the small side. This company is very helpful in making sure their customers are happy in that they worked with me very well through the exchange process to find the right size. This brace makes my knee feel secure and in place.
S
Sam Luxenberg
Trying to get ahold of customer service
The brace was too small and I have tried for the last 4 days to ahold of customer service. I cannot get a return email.
E
Ellen
Just the thing
I have a knee that frequently dislocates and this is the only thing that the doctor can recommend to help. Initially she fitted me with a size too big--I ordered the brace in a size smaller from ortho bracing and it came right away and works much better. Be sure and check the size chart even if your doctor fits you. I also appreciate that the hinges are plastic, which prevents issues at metal detectors.
I ordered this device right before I had rotator cuff surgery. I didn't know what I needed so I waited to the last minute. To my surprise it came in the day before my surgery and has worked perfectly! Thank you so much for the fast, friendly service!
This has been a God-send in relieving the pain after knee replacement surgery. I don’t like strong pain meds so acetaminophen and cold therapy manages perfectly.
GREAT customer service from Stacey when I inquired about purchasing a system for upcoming hip replacement surgery. Stacey was SUPER helpful in explaining plus made sure I received everything I needed prior to surgery. I HIGHLY recommend this product. I purchased the Kodiak, Intelli-flo hip pad as well as the Intelli-flo knee pad. I'm likely needing knee replacement soon, so am prepared now. It worked beautifully in recovering from hip surgery.
Amazing post-surgery treatment for full knee replacement therapy!
Due to being a kidney transplant patient, I have more difficulty with distal swelling in both legs, so post full knee replacement found me a bit behind the power curve, as they say, with a smaller ice machine (also purchased from Ortho Bracing and we still use it as a back-up, a great value on the DonJoy machine!). I noticed that the ice packs provided by the hospital were Breg, so came back to Ortho Bracing and found this dynamic Breg unit that combined a much larger leg pad with adjustable cooling and compression, a true "win-win" for me! The medical-grade machine at PT was quite painful, but therapists insisted that I needed this type of treatment, and the Breg unit allows me to do home treatment with wonderful results - dramatically reduced bruising, pain, and swelling. Thanks for the extremely fast shipping and fantastic customer service, and for a cooling therapy machine that got me through my 1st post-op consultation with flying colors. My orthopedic surgeon was very pleased to see that we'd gotten the Breg, and my PT wanted full contact information for Ortho Bracing after seeing how well the system was working for my home use! And, the ice bags work beautifully with absolutely no leakage, even though I carry them back and forth from the kitchen to the bedroom or living room for application.
This is the second one I have had. Works great. Have used for myself after many surgeries and shared with family for several more. Suggest running a mild bleach solution thru lines/cooling pads before you put them away if you do not have chlorinated city water to prevent mold/mildew in the lines that can clog it up. I think that’s what happened to my first one. Great device and was the best deal from Orthobracing.com.
I have been suffering from neck pain for a while. But before visiting a doctor I decided to give this a try. And it worked. This traction device, used carefully, was able to relieve a good deal of pain and restore mobility. I will still see a doctor but with a much more relaxed state of mind.
Ice bags are working great, as advertised…..So much easier than having to continually buy bags of ice.
I had an issue with my first order and customer service was fantastic!!! They immediately sent replacements, which I received in 2 days. Will definitely order from them again, if the need ever arises!!
My husband had a total shoulder revision. He is not a fan of ice packs that he has used in the past. His Dr recommended an iceman machine which we never heard of so thought we would purchase one. It has been a blessing. My husband actually wants it on his shoulder. The coldness takes away a lot of the burning he has. We are only on day 2 1/2 of using it. We have heard nothing but good things on the iceman machine. We would highly recommend it to any one getting surgery. Thank you so much
Easy to set up and use, and my husband loves the pain control pre-surgery! We use small water bottles that we freeze and then use instead of ice, the system retains the cold water for hours, making repeated cold therapy simple and effective!
Ortho Bracing Bregg Polar Care Wave works very well! (Postoperatively or just muscle strain).
Outstanding customer service! The cool compression machine works very well. My surgeon explained that icing with compression heals you much faster than just ice alone. I even purchased a pad for my back; haven't used it yet. Only problem is the difficulty putting on the shoulder pad if you are not large (or mansize). Poor directions from manufacturer on how to apply. Orthobracing had to email me a "Youtube" video because the directions are only printed with pictures on the pad itself. The manufacturer should definitely make a smaller sized women's shoulder pad, or send more velcro straps to help adjust shoulder pad so it doesn't slip off. The ice bags it comes with leak easily; I purchased the large cubes as insurance from another less expensive site.
Easiest way is with the bags though, so when I called them to tell them some were leaking, they shipped me another set of bags immediately.
Really impressed with the customer service! They couldn't be nicer or more helpful.
They realize that we're buying the unit because we're in a lot of pain and need quick relief. I realized that when using the machine I'm in less pain, therefore requiring Less Painkillers! Great machine for at home use without having to pay almost the same price just to rent a more expensive machine. So; differences are; you may pay more to buy this, but you OWN it and the clock isn't ticking. If your surgery was more involved causing a longer recovery time (like mine). Other difference is that you do have to change the ice bags/cubes every six hours, rental has freon so no changing ice bags. Not too messy. I have a metal mixing bowl next to it to put the top in while changing cubes/bags.
I highly recommend the product, and especially this company to purchase it from. Feel better everyone! :)
Had a TKR yesterday. Dr wants 72 hours continuous use of the ice machine. Tried using the frozen bottles for my cold sources but found out that the ice cube and water method was much effective, if a little less convenient
i purchased breg polar care wave& having it shipped overnight thru OrthoBracing? I paid to have it shipped overnight UPS? the unit arrived a day late because of UPS issues? not OrthoBracing Fault?
The unit arrived. day late , i tested it it worked great and then informed OrthBracing that we shoul get our shipping overnight costs back?
which was around 100 dollars. OrthoBracing within 24 hrs refunded me the money? I know it takes time too get your money or a credit back when dealing with UPS, since I ship UPS daily and had this issue come up before? sometime taking a week. OrthoBracing stepped up to the plate and made sure I was taking careof? In my experience that says a lot and would highly recommend OrthoBracing
Dan