OEM Designed For Use with All Models of DonJoy Iceman Coolers, AirCast IC Cryo Cooler and Classic model.
Use of a generic power supply voids the manufacturer's warranty and may not provide the safety or longevity of the Original.
Same Day Shipping if ordered before 12 noon EST // Free Shipping over $149
OEM Designed For Use with All Models of DonJoy Iceman Coolers, AirCast IC Cryo Cooler and Classic model.
Use of a generic power supply voids the manufacturer's warranty and may not provide the safety or longevity of the Original.
The iceman machine was recommended to me by numerous people prior to my knee replacement. Since my replacement I have been using it continuously and found it extremely beneficial. I would highly recommend it to anyone having a replacement done
excellent for post op knee replacement
I borrowed an Ice Man to recover from abdominal surgery, but after using it for a few weeks I bought myself one. It's way better than using Ice packs and provides amazing relief; I also use it for back aches and muscle soreness in addition to the ab surgery. I love it. I used to be a hot pad kind of gal, but the Ice man is the new love of my life. I recommend bottled water instead of tap to cut down on residue build up.
It reduced my recovery time, less than 3 days on pain killers, recovery/rehab was made tolerable with this device
This product is a game changer. Prior to getting this machine I was manually putting ice and bags. What a cumbersome task especially when the ice is for your wounded knee. This item arrived earlier than expected. Accurate product description. This machine is a game changer. I feel I finally can ice my leg without all of the hassle of running back and forth to get ice. The even distribution of cold water is amazing!! Highly recommend
SHIPPING INFORMATION:
Best efforts are being made for timely deliveries; however, FedEx and UPS have suspended their money-back guarantee on all expedited shipments due to COVID-19 until further notice. All delivery timelines are ESTIMATES ONLY and CANNOT BE GUARANTEED.
All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules.
We offer free shipping on all orders over $149.00 and on select items, within the continental USA (48 states), and offer a standard flat rate of $9.99 for orders less than $149.00
Ground and expedited orders from OrthoBracing.com are shipped by UPS, USPS, or FedEx. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address. The billing address must match the credit card address or the credit card will likely be declined. Please contact CS@orthobracing.com for any clarification or assistance with this.
*OrthoBracing.com is not responsible for theft or loss of items once delivered to your address confirmed by the carrier.*
"Overnight", "Next Day Air", and "2nd Day Air"refer to BUSINESS DAYS only (Monday - Friday). Therefore, a Next-Day Air order placed on Thursday can be received on Friday. Likewise, a Next-Day Air order placed on Friday can be received on Monday. A 2nd Day Air orders placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.
"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please e-mail us at CS@orthobracing.com so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost of this service.
SHIPPING RATES:
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Shipping Method |
Estimated Shipping Time |
Cost |
Economy |
7-10 Business Days* |
Free |
Standard Shipping |
4-5 Business Days** |
$9.99 |
Express |
2-3 Business Days |
Calculated at Checkout |
Overnight |
1 Business Day |
Calculated at Checkout |
* OrthoBracing.com’s choice for shipping method ie USPS, FedEx, UPS.
FREE SHIPPING OFFERS:
SHIPMENT TIME FRAME:
SHIPMENT DAMAGE:
If a package is damaged, the customer is asked to notify OrthoBracing.com in order to file a damage claim with the carrier. We will then send out a replacement item for the original. Notification of shipment damage cannot be used to cancel an order altogether.
If you have any questions regarding these policies, please contact us (704) 312-2575
OrthoBracing.com is committed to providing each customer with the highest standard of customer care. For this, we have specific guidelines to ensure proper communication. Please read below:
IMPORTANT
Individual results will vary when using Cold Therapy. It is strongly suggested that you work with your healthcare provider before making any purchases of medical equipment or supplies. OrthoBracing.com does not provide a warranty or guarantee that a cold therapy product will treat your condition or relieve your symptoms. All cold therapy products have a minimum 30-day warranty.
RETURNS AND EXCHANGES
Please email returns@orthobracing.com to initiate a return or exchange to receive an RA# after verifying your purchase is eligible for exchange or refund.
EXCHANGES
Orders made by mistake (i.e. a left instead of a right, medium instead of a large, Breg Polar Care Cube pad vs. Breg Kodiak Pad, etc.) are eligible for an exchange if the incorrect size or item was ordered.
All items must be in NEW condition to be exchanged (they cannot be used; plastic bag must be sealed for all cold therapy pads). There is no restocking fee but a return shipping fee will apply if OrthoBracing.com is asked to send a return label. Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: CS@OrthoBracing.com.
If you have additional questions please contact customer support by phone (704)312-2575 or email cs@orthobracing.com, during normal business hours (9:00am-1pm EST).
RETURNS
Returns are accepted if returned within 14-days of delivery, and are in NEW, UNUSED condition and are in their original packaging with documentation.
A 20% restocking fee will apply.
Before shipping any product back, you must first obtain an authorization number (RA#) via email at the following address: returns@OrthoBracing.com. The RA# must be written on the packing slip inside the box. Do not write RA# on product boxes and do not put return label on manufacturer’s packaging. Please ship returns in a study box.
OrthoBracing.com will not be responsible for lost return packages. Please provide tracking numbers via email if the sender is shipping back. Otherwise, OrthoBracing will send you a return shipping label and the cost of that shipping will be deducted from the refund.
Do not refuse the delivery of your order. Refunds will not be issued for refused shipments.
OrthoBracing.com
1900 Bancroft Street
Suite J
Charlotte, NC 28206
The below items are NOT ELIGIBLE for return or exchange:
Because cold therapy products come in contact with incisions after orthopedic surgery and use municipal water, we have to make the assumption that once they leave our facility they have been used. We cannot, in good faith, ship this type of merchandise to another patient and have them bear the increased risk of getting an infection. For you as a customer, we want you to know that all cold therapy products coming from our warehouse have not been used by another customer in any manner.
The above products are available for warranty replacement, if defective, only. If you have a question about the return eligibility of a particular product please contact customer service at cs@orthobracing.com .
We reserve the right to limit multiple requests for warranty replacement on products that are deemed damaged by customer misuse, abuse, or failure to properly maintain the equipment to manufacturers' specifications.
**If you have any questions regarding the refund policies, please contact cs@orthobracing.com. **
The Aircast CryoCuff cold therapy machines have a max capacity of 4 Cold Cubes, not the 6 Cold Cubes listed on the OrthoBracing webpage. It's helpful to buy the 8 Pack, so that 4 cubes are freezing, while the other four are cooling the water in the cold therapy machine. Much more convenient than using ice.
Have had Chronic Knee pain and inflammation, this machine has helped greatly in reducing the overall inflammation. I like that it provides the icing an compression to help reduce the inflammation. I also purchased the ankle and back and while we have not used the back yet, my husband has used the ankle pad with the same results. I am hoping it continues to perform and I am likely to get a knee replacements within the next year and hoping to use this machine during recovery.
What can I say it’s a replacement part it work like it supposed to
Works great. Highly recommended.
We used a similar commercial product in hospital after my wife’s hip replacement surgery and this is great to reduce inflammation and pain using non-medicated product. This means that we did reduce overall pain relief medication. We bought this to continue the great benefits at home, especially as this was recommended by the physiotherapist and orthopaedic nurse.